FAQs

Question

WHEN SHOULD I ARRIVE AND DEPART?

Answer

You're welcome to stay as long as you would like but please note that the resort requires a 3 night minimum stay. We recommend to arrive at latest: Thursday, March 6th For a typical 3-Night stay we recommend arriving Thursday, March 6th and Departing Sunday, March 9th.

Question

WHEN IS THE PROMOTION CODE VALID FOR?

Answer

PROMO CODE: HJWMAR25FPM Valid between Tuesday, March 4th 2025 - Tuesday, March 11th 2025.

Question

WHAT ARE THE DIFFERENCE BETWEEN ROOMS AND CATEGORIES?

Answer

There are 3 different suite levels: Finest suites, Finest Club suites, and Excellence Club suites. Rooms with the word “club” are suites with these special benefits and perks: -access to 2 additional club restaurants -access to the club pools and club beach areas -upgraded premium liquor in your suite -upgraded Bvlgari toiletries -plus other perks listed on their website Finest Club suites are family friendly. Excellence Club suites are adult only, 18+ only, no exception.

Question

WHEN SHOULD I BOOK MY ROOM?

Answer

ASAP! There is no room block in place and rooms are expected to sell out as it gets closer to the wedding day. If you are not able to secure a room at the resort, you will not be able to attend the wedding as the resort requires all guests to stay on site. Booking now will also allow you to choose from a large range of room types. Family suites, swim up suites, and club room suites are some of the room types that sell out first. Booking with our promocode, your room reservation is 100% refundable up until 24 hours before your arrival and only $1 is required to reserve and secure your room now. Please refer to Hotel & Travel section for greater detail on how to book.

Question

WHAT IS THE LAST DAY TO BOOK?

Answer

The last day to book with the discounted rate or make any modifications to your reservation is December 5th, 2024. Any modifications after December 5th, 2024 will cancel your current reservation and it will automatically be rebooked at the current resort rates, which will be much higher as the wedding date approaches. Also, make sure your card on file has not expired as your card on file will be charged ~30 days before your arrival. Your reservation will be canceled if your payment is declined due to your card on file being expired or if your bank blocks the payment if they detect it as fraud.

Question

WHAT DOES ALL INCLUSIVE MEAN?

Answer

All meals, snacks and drinks (including alcohol), are included and unlimited! There are 12 restaurants, a food truck, several bars and lounges and 24-hour room service. There's also plenty of activities for adults and kids at no extra charge! Visit the Finest Playa Mujeres website or download The Excellence Collection app on your cell phone to see a list of daily and nightly activities and entertainment.

Question

DO I HAVE TO RSVP?

Answer

Yes, an RSVP is required and appreciated for everyone. It is essential in planning for the wedding seating, meals, and beverages. In order for us to be able to accommodate you; you MUST RSVP prior to the deadline of October 31st 2024. We appreciate your understanding with this!

Question

HOW DO I RSVP?

Answer

To RSVP locate the 'RSVP' tab on this site and follow the steps. Please include any guest that will be attending any of the wedding events. Please include any dietary restrictions you may have.

Question

IS THERE A DRESS CODE FOR THE WEDDING?

Answer

The dress code for our wedding is cocktail attire/semi-formal.

Question

WHAT SHOULD I PACK?

Answer

Your outfit for the wedding (Please see above), your outfit for the welcome event, swimwear, sunscreen, bug spray, medicine, etc. Although the resort is all-inclusive, we recommend to bring $1 & $5 USD bills to tip the staff you believe is doing an outstanding job. Tips are never expected but certainly appreciated.

Question

ARE CHILDREN WELCOME TO THE WEDDING?

Answer

Yes! We specifically chose a family friendly resort so that everyone could join. This resort has an amazing kid section & pool. When booking your suite please note that the standard suites Finest Suites and the Finest Club Suites are kid-friendly. The Excellence Club Suites are adults only (18+). When booking your suite, you must enter the age your children will be at the time of the wedding. Everyone 13 years or older is considered an adult. The resort does verify passports and ages at the time of check in.

Question

WHAT ACTIVITIES DOES THE RESORT OFFER?

Answer

The resort offers many things to do. Please look at the THINGS TO DO tab at the top of our website.

Question

IS THERE A DISCOUNT FOR THE SPA?

Answer

Yes, the same promo code you used to book your reservation gets you 10% off but you are also more than welcome to check their monthly Spa offer on the Finest website right before your trip as many times they offer bigger discounts.

Question

OTHER QUESTIONS?

Answer

If you have any other questions regarding booking your room or transportation please feel free to reach out to our travel advisor, Delia. Her email is delia@lizmooreweddings.com