FAQs
Group Name: Mark Mai & John Hill Wedding
Booking Cutoff Date: April 21st, 2026.
Web Link: https://www.hyatt.com/events/en-US/group-booking/CANIF/G-2MJO
1. Please note that the credit card will not be charged as the full payment will only be processed 30 days prior to arrival. If you need to update a credit card or experience any issues, please contact: 📞 1-888-452-3643 (from the U.S.)
2. Guest assistance - If your guests need support with their reservation, they may contact: 📧 joel.bustillos@hyatt.com | emir.rosales@hyatt.com | cecilia.garcia@hyatt.com 📞 +52 998 848 7000 ext. 7962
3. A $10,000 MXN security hold will be placed on each guest’s credit card at check-in (cash or debit cards are not accepted). This amount will be released at check-out, assuming there are no incidentals or extra charges.
4. Access to the Punta Vista Bar/Infinity pool is exclusive to guests staying in the Turquoize Section (Adults Only, 18+).
For all the days along the way