FAQs
Question
Who should I contact for resort accommodations, booking questions, or reservation issues?
Answer
Please contact Adrian Campiz Lopez’s Office directly at +01152 (314) 358-0986 or +01152 (314) 145-2839 for any reservation, payment, room request, or accommodation questions. Guests may also contact the office via WhatsApp. Please note: The resort requires a minimum 3-night stay.
Question
Why do I need to pay my deposit by the requested date?
Answer
Due to exchange rates changing daily, paying your deposit by the requested date helps secure your current room rate. Resort pricing may increase at any time without notice, so submitting your deposit promptly helps lock in your quoted rate. Adrian Campiz Lopez’s Office is happy to work with guests to arrange a minimum deposit amount that best fits their needs whenever possible.
Question
What's Included in the all-inclusive plan at the Resort?
Answer
The all-inclusive plan includes your accommodations, food, snacks, alcoholic & non-alcoholic drinks, pools, beach access, and resort activities during your stay. All wedding activities held on the resort property are also included. Yes — alcohol is included! Please note that room service and select premium amenities may have an additional sur charge. For full details, please visit: https://marivalemotions.com/all-inclusive or contact Adrian Lopez’s Office directly with any questions regarding your reservation or stay.
Question
What if I am not staying on the resort property or booking directly from the site but plan to attend the wedding ceremony & reception?
Answer
Guests not staying on the resort property or guest booking directly from the Marival website and not the wedding coordinators will be required by the venue to purchase a Wedding Pass at a rate of 2800 MXN (approximately $165 USD, depending on current exchange rates) per person directly through the resort to attend the actual wedding day festivities only.
Question
I am not staying on the resort property but plan to attend dinners or other wedding-related activities during the week. What should I know?
Answer
Guests not staying on the resort property will be required to purchase a resort day pass for approximately $180 USD per person, per day they visit.
Question
Is there a dress code for the wedding?
Answer
Yes! The dress code for our wedding celebration is all Black attire. Guests are asked to refrain from wearing colors, bold prints, or patterns.