FAQs

Question

How long do I have to pay my room balance off?

Answer

You have 60 days prior to your travel date to cover the cost of your room.

Question

Is airfare included in the rates posted?

Answer

No, airfare isn't included. However, if you need assistance booking your flight, Melia would be more than happy to assist you with doing so.

Question

What happens in the event I need to cancel for whatever reason?

Answer

You have 4 days prior to travel to cancel your reservation with no penalty.

Question

What does "All Inclusive" include ?

Answer

All Inclusive includes all your food, beverages, and entertainment.

Question

Do I need a passport?

Answer

Yes, Yes, and Yes! You will absolutely need a passport for all travelers including infants.

Question

How soon do I have to put down my deposit?

Answer

I strongly encourage everyone to put their deposit down asap. The resort allowed us a limited amount of rooms to be blocked at the rates provided.

Question

Can I just book my room directly on the resorts website?

Answer

No, you definitely want to book your room with the travel agent handling the wedding group for planning purposes. Anything booked outside of the wedding group could potentially cost the bride and groom additional funds later down the line.

Question

Can add someone to my room later?

Answer

Yes, you can always add/subtract guest to/from your room. You don't have to know who you're rooming with at the time of booking.