FAQs

Question

I want to bring a plus one but not sure who yet... I also want to secure the room I want before they sell out, what do I do?

Answer

You can book a room as a single - then later on, we add the plus one and adjust the price. This can be done at any time prior to the 8/09/2021 payment deadline. Feel free to reach out to Dan Smith our destination specialist for more details. phone: (855) 826-6971 or email: dansmith@destinationweddings.com

Question

Can I wait to book my room?

Answer

You can... but we only have 25 rooms blocked for our wedding and the resort is notorious for selling out very far in advance. In fact the hotel is already sold out completely for a week around our wedding in 2021 for a corporate event because it is a very popular travel location. We also were able to lock-in cheaper 2020 rates since we booked our wedding back in 2019 prior to the resort earning 5-star diamond status which resulted in price increases.

Question

I booked a room prior to the date change can I adjust the dates of my stay

Answer

Yes! You can change the dates you would like to be at the hotel up to 4 months prior to the event (as long as the hotel has the room availability - so the sooner the request is put in, the better).

Question

Do I have to stay on the resort to attend the wedding?

Answer

Yes - as part of our contract in order to have our wedding on their resort, our guests must stay there at the resort. This also allows us to plan excursions, dinners, group hangouts at the swim-up bar, and other wedding festivities together leading up to our wedding so we can make memories with our closest friends and family!

Question

November is stormy season in Mexico, what if the weather is bad?

Answer

You can't rain on our parade! If it rains we will have to move to a covered and indoor venue - but with all our closest friends, family, a beautiful location, and an open bar... it is sure to be a good time rain or shine! If you are concerned about traveling - you can purchase the 100 dollar travel insurance through the destination wedding website.

Question

I booked my room and now I want to plan some excursions or make reservations at certain restaurants during my stay, how do I set these up?

Answer

email: dxguestservice@hotelxcaret.com