FAQs
Question
WHEN SHOULD I RSVP BY?
Answer
As soon as you book a room, please RSVP "Yes". You can change your RSVP up until February 2, 2026. This is also the last day to book your room.
Question
DO I HAVE TO STAY AT THE RESORT?
Answer
To participate in all wedding-related festivities you must stay at the resort, per resort policy.
Question
WHAT HAPPENS IF I BOOK A ROOM AND CAN'T COME?
Answer
We completely understand that plans can change! All rooms are fully refundable up to 24 hours before your check-in time.
Question
HAVING ISSUES WITH BOOKING/TRAVEL?
Answer
Our travel agent is Maria Cantell, please contact her at 410-570-8484 or maria@lizmooreweddings.com.
Question
WHERE DO WE FLY INTO?
Answer
Plan to fly into the Cancun International Airport (CUN). Finest Playa Mujeres is approximately 35 minutes away. If you arrive before check in time, you can use all the resort amenities while you wait for your room to be ready.
Question
DO I NEED MY PASSPORT?
Answer
Every guest must have a valid passport in order to fly into Mexico. Please make sure yours is up to date!
Question
Can I bring a Plus-One?
Answer
Due to strict capacity limitations we are unable to accommodate additional guests. We kindly asks our guests to not bring a plus-one unless it is specified on the invitation. This also applies to the room booking, it is very important that the promo code is used for specifically named guests only. Misuse of the promo code will result in the room being cancelled. Thank you for understanding!
Question
What's the dress code?
Answer
We would love for our guests to join us in semi-formal attire.
Question
Will the ceremony and reception be indoors or outdoors?
Answer
Both the ceremony and reception will be outdoors, weather permitting.
Question
Will there be drinks?
Answer
There will be an open bar with a bartender during the cocktail hour and reception.
Question
Do I need to tip at an all-inclusive?
Answer
Yes! It is recommended to bring plenty of singles to tip the staff as they wait on you throughout your time at the resort. Although it isn't required, the staff are very hardworking and it is always much appreciated.
Question
What must-haves should I pack?
Answer
The resort has a gift shop on property with essentials in case you forget, but it is very pricey. Our biggest recommendations would be plenty of sunscreen (more than you think you need), aloe, bug spray, and basic first aid medications (Tylenol, Pepto, etc.)