Jacob works in IT. Jennie is a school librarian. In 2022, Jennie was having trouble with the sound system in her library and called the help desk. Jacob answered the ticket and walked into the library… and for him, it was love at first sight. Jennie’s reaction? She promptly ran and hid in the workroom. Jacob never quite solved the original sound issue, but that didn’t stop him from fixing everything else in the library. Over the next few weeks, he kept coming back to troubleshoot “IT problems” Jennie didn’t even know she had. Somewhere between service calls and small conversations, they began getting to know each other. They both have children, so Jacob invited Jennie to a family carnival. The timing didn’t work out that weekend — but not long after, they met up at the beach. What started as an easy afternoon turned into the beginning of something neither of them expected. By March 2023, they officially became a couple. As it turns out, one unanswered help desk ticket in 2022 was the start of everything. And the library sound system? Still a mystery.