FAQs

Question

If we want to make an appointment for the spa ahead of time, what number should we call?

Answer

Call +52 998 848 8700 and ask for the Spa directly. Gary and Jen received a couples massage last summer there and it was fantastic!

Question

Is there covid 19 testing at the resort?

Answer

Yes! They will provide a test 3 days before departure at the resort.

Question

Do the rooms at the resort have safety deposit boxes?

Answer

Yes!

Question

Does resort have Wi-Fi?

Answer

Yes, and it is free!

Question

Is the resort kid friendly?

Answer

Yes, plenty of activities to keep the kids busy!

Question

Is there bar service at the beach and pool?

Answer

Yes, there is bar service at both beach and pool! Amazing drinks and snacks.

Question

Can you book activities through the hotel?

Answer

Yes! There is a location in the lobby that will help you book activities.

Question

What will the weather be like in June?

Answer

Tropical! It will be lots of sun, humidity and passing showers at times. But, there's always a sea breeze!

Question

Is there a store at the hotel in case I forget something?

Answer

Yes! They have a store with sundries, hats, towels etc.

Question

Can I get certified to scuba dive while I am there?

Answer

Yes! I believe it takes 3 days, but you can get certified at the hotel with an instructor. I finished my certification there last summer.

Question

Is there a fee for beach chairs and umbrellas?

Answer

No cost for beach chairs and umbrellas! If you like to experience a more comfortable day at the beach we recommend bali beds for an extra fee, you can ask the concierge for a reservation.

Question

What kind of water sport activities does the Resort have?

Answer

The marina at the resort offers different services like tours, snorkeling, wave runners, fly boards, among others.

Question

What should I pack?

Answer

Lots of sunscreen, bathing suits, casual resort wear, and flip flops. The wedding will be resort casual. You don't need to bring beach towels as they are provided at pool. You also do not need to bring hair dryers either as the room will have one.

Question

What is check-in and check-out times at the resort?

Answer

3pm is check-in time and 12pm is check-out time.