FAQs
Question
Is there a discount rate for guests?
Answer
For our guests to access the negotiated rates and conditions they should follow the next steps to obtain the 15% discount on the Unlimited-Luxury plan DISCOUNT CODE: JNJWEDD 1. Go to: https://bookings.hyattinclusivecollection.com/?country=US 2. Select your preferred dates of travel 3. Click on ENTER PROMOTIONAL CODE and enter the reservation code provided above 4. Select the room category 5. Provide the Credit Card information to book and pay for the room 6. Get the confirmation number
Question
Is a deposit required to reserve a room?
Answer
- Minimum of 2-night stay is due at the time of booking. The full balance will be automatically charged 14 days prior to the arrival date to the original credit card used when making your reservation. Please Note: The charges for this reservation will appear on your credit card statement as "AMRDirect, LLC - Maximum of three people per room with double beds. The resort has a limited inventory of double beds, subject to daily availability. - Room rates discounts are valid from Jan 13,2027- Jan 23, 2027.
Question
Are there additional perks included with the wedding discount?
Answer
20% discount on Spa Services and a 10% discount on Spa Products.
Question
Are the food and drinks free at the resort?
Answer
Yes, Secrets Tulum Resort and Beach Club is an all inclusive resort. Secrets Resorts are committed to redefining and elevating the all-inclusive experience. With Unlimited-Luxury® everything is included with your stay - from best-in-class service and gourmet restaurants and top-shelf drinks to endless day and nighttime activities. Secrets Tulum provides the ultimate backdrop for unparalleled pampering and lasting memories.
Question
Passport Policy
Answer
It is important to note, that passports must be valid for up to six months at the time of arrival to your travel destination. Passport and visa information may be obtained by contacting the Travel Advisory Section of the U.S. State Department at (202) 647-5225 or by visiting the State Department website at http://www.state.gov/travel
Question
Are kids allowed at the wedding?
Answer
The resort is adults only, therefore, only guests 18+ will be allowed at the wedding.