FAQsFAQs
Question
Where is the wedding?Where is the wedding?
Answer
Our wedding will take place at El Dorado Royale Resort in Riviera Maya, Mexico. Address for El Dorado Royale: Carr. Cancún – Tulum, Km 45, 77710 Playa del Carmen, Quintana Roo, Mexico
Question
What do I need for international travel to Mexico?What do I need for international travel to Mexico?
Answer
All guests will need a VALID passport. Please ensure your passport is valid for the duration of your stay.
Question
Will there be travel and accommodation recommendations?Will there be travel and accommodation recommendations?
Answer
Absolutely! Visit our Travel & Accommodations page for resort details and booking information. We have partnered with Lomas Hospitality, which has room blocks reserved from November 6–9. We recommend booking early to secure availability and take advantage of payment plans.
Question
Which resort should I choose?Which resort should I choose?
Answer
El Dorado Royale : Adults-only El Dorado Royale Casitas Royale: Adults-only Generations Riviera Maya: Family-friendly All three resorts are connected within the same complex and are easily accessible by complimentary shuttles, golf carts, or walking paths (note that distances can be long).
Question
Do I need to stay at the resort to attend the wedding?Do I need to stay at the resort to attend the wedding?
Answer
We strongly recommend staying within the El Dorado Royale complex to ensure easy access to all wedding events and activities. That said, you are more than welcome to stay wherever you prefer. Please keep in mind transportation options, travel time, and that the resort charges a day pass fee of $145 USD for guests who are not staying on the property.
Question
Where is James and Eleanna staying?Where is James and Eleanna staying?
Answer
The resort itself includes three hotels: El Dorado Royale, El Dorado Royale Casitas, and Generations. We’ll be staying at the El Dorado Royale Casitas (l- Adults- only , specifically in buildings 30 and 31.
Question
Where are the wedding events taking place?Where are the wedding events taking place?
Answer
The wedding events will be held at El Dorado Royale Resort - Adults Only Please note that children are welcome for the ceremony and reception on November 7; all other wedding events will be for adults only.
Question
Can my child attend the wedding on the adults-only side, and are there any restrictions or transportation requirements I should be aware of?Can my child attend the wedding on the adults-only side, and are there any restrictions or transportation requirements I should be aware of?
Answer
If you are bringing your child, please note that children are permitted on the adults-only side exclusively for the private ceremony and reception on November 7th. For safety and resort policy reasons, children are not permitted to walk through the adults-only areas. Transportation to and from the wedding must be arranged via golf cart through Generations.
Question
Is there Childcare/Nanny services at the resort ?Is there Childcare/Nanny services at the resort ?
Answer
Yes, guests traveling with children may take advantage of babysitting and nanny services offered through Generations. Please note that all wedding festivities are being held at an adults-only resort. Children are only permitted to attend the wedding ceremony and reception on November 7th. Outside of this event, the resort’s adults-only policy will be enforced. We strongly encourage guests traveling with children to plan ahead and utilize the available childcare services outlined below: Nanny Service Details Advance booking: Minimum of 24 hours in advance through the Kids Club (required) Service hours: 8:00 am – 1:00 pm From 5:00 pm onward Rate: $550 MXN per hour, per child (≈ $32 USD) $600 MXN late fee applies if service ends at or after 8:30 pm (≈ $35 USD) Child-to-Nanny Ratio Under 4 years old: 1 nanny per child (required) Ages 4 to 12: Maximum of 2 children per nanny Service Locations Kids Club Guest room Private events To book or for additional questions, please contact Anacaren Gonzalez at agonzalez@lomashospitality.com. Please note: USD amounts are approximate and subject to change based on exchange rates.
Question
What will the weather be like?What will the weather be like?
Answer
November in the Riviera Maya is warm, tropical, and very comfortable. You can generally expect: 🌤️ Temperatures: Around 27–29°C (80–84°F) during the day, with occasional warmer moments in direct sun 🌙 Evenings: Mild and pleasant, around 22–25°C (72–77°F) 🌧️ Rain: A few short tropical showers are possible, but they usually pass quickly 💧 Humidity: Still tropical, but lower than peak summer months 🌊 Ocean: Warm and perfect for swimming Early November is also right at the end of hurricane season, so while the weather is usually beautiful, it can still be a bit unpredictable so we recommend bringing light outfits, sunscreen, and maybe a light cover-up or umbrella just in case. Overall, it’s typically a gorgeous time of year in paradise and perfect for a beach celebration.🌴✨
