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FAQs

Question

What should I wear?

Answer

- Welcome Cocktails: Casual. - Ceremony and Wedding Reception: Beach semi-formal. Gowns, cocktail dresses and summer suits are welcomed. We do not recommend wearing stilettos or high heels.

Question

Are kids invited?

Answer

We do not recommended making them part of the wedding weekend. All events are meant to be enjoyed by adults only.

Question

Are pets welcomed?

Answer

Pets aren't allowed, we're sorry!

Question

Is there transportation from Cancún Intl. Airport to the Hotel?

Answer

Yes, your stay at Hotel Xcaret México includes private shuttle from the Cancún Intl. Airport to the Hotel every hour from 6:00 am to 8:00 pm. Shuttle from the Hotel to the airport is also included at checkout.

Question

At what time is check in and check out?

Answer

Check in is at 3:00 pm and check out at 11:00 am. We do recommend landing as early as possible at Cancún Intl. Airport since Hotel Xcaret México allows a pre-check in where drop your bags in a safe area and start enjoying everything the Hotel has to offer, such as restaurants, pools and bars before receiving the keys to your room. Same applies for check out, you exit your room at 11:00 am but have the option to keep enjoying the Hotel until it's time to take the shuttle back to Cancún Intl. Airport.

Question

Can we stay longer than 3 days?

Answer

Yes, guests are allowed to check in three days prior to Friday May 24th, and check out three days after Monday May 27th with the same special wedding rate.

Question

Is Hotel Xcaret México all-inclusive?

Answer

Yes, all restaurants, bars, Xcaret Parks (8), snack bars and shuttles are included.