Tips For Our Guests

Question

Passport required

Answer

If you are without a passport, or a passport that will expire before October 2026, we recommend starting the application process very soon as it can take up to a few months to process. We would hate for this to be the reason you are not a part of our special day.

Question

Early RSVP Deadline

Answer

RSVP and book by date! Our RSVP date is unusually early for blocked room reasons. The all inclusive resort is holding our blocked rooms and rates until June 1st. We ask that you contact Maria (information on the Travel tab) by the RSVP date to guarantee your stay.

Question

This is an adult only resort

Answer

(18 and older resort) Unfortunately, we cannot extend this invitation to your little ones.

Question

Bring cash

Answer

This resort is all-inclusive and paid for before your arrival. We only suggest bringing some small bills for tips. Your shuttle driver, bellmen, bartenders, housekeepers and all hotel staff work very hard to ensure your trip is care-free and enjoyable! (US currency appreciated!)

Question

Bring your own insulated cup

Answer

Just a recommendation! We love bringing our insulated cups as it keeps our beverages cold longer while at the pool and on the beach!

Question

Wedding Guest Attire

Answer

Beachy, semi-formal dress code. Think polished, colorful and wedding-appropriate. No shorts or casual sundresses. Jackets and ties are optional for men and we'd love to see bright, colorful, fun patterned dresses!

Question

Download the Hyatt Inclusive Collection App

Answer

Find the app in your App Store and search for our resort, Breathless Cancun Soul, for resort maps, daily activity schedules, room service and much more!