FAQs

Question

Where do we book?

Answer

Visit the hotels official website and book directly through them. https://www.excellenceresorts.com/riviera-maya-cancun/excellence-riviera-cancun/?utm_medium=gmb&utm_source=google&utm_campaign=gmb-xrc

Question

What is the promo code?

Answer

SFWMAY23XRC

Question

How do we book using the promo code?

Answer

1. MAKE SURE YOU'RE AT RIVIERA CANCUN!! Input Check-in and Check-out dates, Number of guests and add the Promo Code. 2. Click “CHECK AVAILABILITY” 3. Make sure you get the message: “Promotional code applied” 4. In the comments box, please add the promo code. 5. Complete your booking, and that is all!

Question

What are room rates?

Answer

These are discounted room rates!!! Be sure to use our promo code to be able to get these rates!! Junior Suite Spa or Pool View - double occupancy 372/night, single occupancy 279/night, triple occupancy 549/night Junior SwimUp Spa or Pool View - double occupancy 410/night, single occupancy 307/night, triple occupancy 603/night Junior Suite Ocean View - double occupancy 446/night, single occupancy 334/night Two-Story Rooftop Suite Spa or Pool View - double occupancy 464/night, single occupancy 348/night Excellence Club Junior Pool View - double occupancy 458/night, single occupancy 343/night Excellence Club Junior Ocean View - double occupancy 482/night, single occupancy 361/night Excellence Club SwimUp Pool View - double occupancy 500/night, single occupancy 375/night Excellence Club SwimUp Ocean View - double occupancy 518/night, single occupancy 389/night

Question

Are the Excellence Club Level rooms worth it?

Answer

In our opinion yes. We had the Excellence Level Junior Suite Ocean View when we were there in May 2022 and it was amazing!! We had access to the Excellence Level pool that has its own bar and waiters, and access to the 'private' beach area that has better chairs and more shade. The pool also has its own poolside concierge that bring around special drinks through the day, have bug spray and sunscreen, will even clean your sunnies for you! Rumor had it when we were there last time that they are opening an Excellence Level restaurant as well. Check in and out was easier because it has its own private concierge and bar area to wait in. Snacks are also provided there throughout the day, and they have the top shelf liquor hiding at that bar!

Question

What are things to do throughout the day?

Answer

If just sitting in the sun being a lazy slob all day is not your thing (it is totally mine) the hotel puts on lots of activities at the main 'party pool'. They had morning yoga, afternoon aerobics, volleyball in the pool and on the beach, cocktail classes, pool bingo, dance classes and much much more!

Question

What is there to do at night?

Answer

Every night the hotel has a three show line up. Usually started with live music of some kind, then a show in the outdoor theatre, and then a more 'rowdy' event like a silent disco or poker night!

Question

How is the food?

Answer

All of the food was amazing!! There are 7 dinner restaurants, I think, that we didn't have a single bad meal at. Visit the hotels website for more details, but there is a Mexican (duh), Indian, Asian, French, Italian, Steak House, and Seafood restaurant.

Question

Can kids come?

Answer

This is an adults only resort, so only 18+ for this one folks!!