FAQs

Question

When should I RSVP by?

Answer

July 31, 2026

Question

Are you registered? Where?

Answer

Yes - Crate & Barrel and Amazon. Our consolidated registry is listed under the "Registry" tab.

Question

How do I get to the resort from the airport?

Answer

There is a shuttle service available through Ziva Cancun that will be able to take you to and from the airport. Please see our Venue, Travel & Stay page for more information on securing your shuttle before your arrival.

Question

Is it required to stay onsite at Hyatt Ziva Cancun?

Answer

While it is not required, we highly recommend that guests stay on-site at the resort. Please note that the resort charges an additional $200 per offsite guest, per event, for guests who visit the property without staying overnight.

Question

What time should I arrive at the ceremony?

Answer

Between 4:30 and 4:45pm at the Cliff Gazebo

Question

Is there a dress code for the wedding?

Answer

Yes, Cocktail attire

Question

I have a food allergy/dietary restriction, can this be accommodated?

Answer

Yes, you will be able to note any dietary preferences when you RSVP. For additional assistance in accommodating special dietary needs during your stay, please notify the resort ahead of time or at check-in to relay any allergies/restrictions. The resort restaurants and bars also offer gluten-free and vegetarian options.

Question

Can I bring a date?

Answer

We kindly ask that you refer to your invitation. If a plus one is included, it will be noted there.

Question

Can I bring my kids?

Answer

We love your little ones! However, we’ve decided to make our wedding an adults-only celebration. Thank you for understanding and making arrangements in advance.

Question

Are there any other events that I should know about around the wedding?

Answer

The Welcome Party is the day before the wedding on Wednesday, October 21, 2026

Question

How many restaurants and bars are at the resort?

Answer

There are a variety of dining options available at the resort, including: - 6 sit down/dine-in restaurants - 5 fast-casual options - 4 standard bars - 2 swim-up bars

Question

Do the restaurants require a prior reservation?

Answer

No, all restaurants at the resort are first-come, first-served.

Question

Do any of the restaurants or bars have a dress code?

Answer

Yes, the dress codes for each restaurant/bar range from Casual to Smart Casual. Beach Attire: Swimsuit attire is welcome Casual, or Resort Casual: Access with DRY bathing suits permitted. Men require a t-shirt and women need a cover-up. Sandals are required. Smart Casual: Dress shorts, close-toed shoes, and collared short-sleeve shirts are required for men. Women require dress sandals. Please use the following link to learn more specifics. https://www.resortsbyhyatt.com/ziva/ziva-cancun/dining-drinks

Question

Do we need to leave tips and other gratuities?

Answer

All tips and gratuities are included in your all-inclusive package.

Question

Will there be handicap accessible rooms available in the room block?

Answer

Yes! Once you make your booking in the room block, let Rebecca know you are in need of a handicap accessible room, and she will secure it with Hyatt Ziva. Rebecca can be contacted at (815) 575-1129 OR by email at Rebecca.n.paradis@gmail.com

Question

Is there handicap/mobility assistance equipment available at the resort?

Answer

Yes, there are walkers, scooters, and wheelchairs available for long or short-term use. For those needing assistance for the duration of their stay, the resort asks that they call ahead of their stay, so they can reserve their equipment and have it available at the concierge desk when they arrive.

Question

Does the resort provide medical services and support?

Answer

Yes, a medical doctor is available on-site on a 24-hour basis, at an additional cost. Certified lifeguards are available in pool and beach areas, and first aid is provided on a 24-hour basis for emergency situations.

Question

Can I drink the local water?

Answer

We recommend not drinking faucet/tap water, the resort will provide filtered and bottled water at all times. Water and ice cubes served at all resort venues are always filtered and safe to drink. Certified by third-party auditors, the resort is compliant with the highest level in industry sanitation standards & best practices.

Question

How can I arrange tours and excursions outside the resort?

Answer

You will be able to purchase tours at our on-site hospitality desk, conveniently located next to the gym.

Question

What is the difference between an activity and an excursion/tour?

Answer

Generally, activities are included in the all-inclusive plan, such as pool parties, tastings, and fitness lessons. Tours and excursions are optional off-site activities offered by third-party vendors, at an additional charge. Please refer to this link to see all available on-site activities: https://www.resortsbyhyatt.com/ziva/ziva-cancun/all-inclusive-resort-activities

Question

What types of watersports are offered?

Answer

The resort offers all-inclusive watersports, such as aqua-aerobics, pool parties, water volleyball, scuba lessons, and more.

Question

Are cabanas available for rent?

Answer

Double Deck beach cabanas may be reserved at an additional cost. Please contact the concierge in-person, by phone (+52.998.848.7000), or at econcierge.zivacancun@hyatt.com

Question

What credit cards does the resort accept?

Answer

Ziva Cancun accepts Visa, Master Card, and American Express only.

Question

Do I need to bring money and exchange my currency to Mexican Pesos when I arrive?

Answer

Your all-inclusive plan includes meals, drinks, entertainment, and many fun activities! Cash payments are accepted in US Dollars and Mexican Pesos. Most major credit cards are accepted, often with no foreign transaction fees.