FAQs
Question
Is the resort all inclusive?
Answer
Yes! The price you are paying includes your stay and all food and drinks at the resort and taxes as well.
Question
How many nights can I stay?
Answer
There is a minimum 3 night stay required when booking a room. Our room block is from 7/13 to 7/18, so you can stay for any length of time within those dates. You are not required to stay for that entire length of time. If you wish to arrive earlier or stay later, please contact customercare@libertytravel.com to make arrangements.
Question
When do we pay for our room?
Answer
A $150 per person deposit is due by November 28th, 2022. Please know that this is a soft deadline and you will not be locked out of this trip if you do not make a deposit by this date. Please contact our travel agent with any questions or concerns! All final payments will need to be made by February 20, 2024. You can pay on your room ANYTIME between your deposit and final payment due date.
Question
Do I need a passport?
Answer
All guests planning to attend need a valid passport. Your passport also cannot expire within 6 months of traveling. Please check your passport expiration date well before your travel date. Passports can take up to 12-16 weeks to come in. Please visit this link for information on how to apply. https://travel.state.gov/content/travel/en/passports/how-apply.html
Question
Can I bring a guest?
Answer
Please refer to your wedding invitation. If you are attending with a guest, but aren't sure who that person is yet, no worries! Simply book your room as a single occupant and add your guest on at a later date (but prior to February 2024). This also applies if you need to change the name of your guest! Please reach out to our travel agent, Dorothy, with any concerns or needed assistance.
Question
Do I need to RSVP?
Answer
Booking your room is your RSVP! We will have access to see the room you select, the names of the guests in the room and your dates of stay.
Question
Are we allowed to use the amenities at Secrets Playa Mujeres?
Answer
Yes! Secrets Playa Mujeres is an adults only resort located right next door. All guests of Dreams that are 18+ have access to Secrets' pools, beach, bars and restaurants! You are essentially getting two resorts for the price of one.
Question
Can kids attend the wedding?
Answer
We are allowing children at all wedding events. However, the resort does offer childcare services for an additional cost if you wish to use it. There is also Explorer's Club For Kids ages 3-12, offering video games, big screen movies, crafts, treasure hunts, sandcastle contests and even a camping adventure. Open daily from 10 a.m. – 6 p.m. The Explorer's Club is no extra cost!
Question
Is there a dress code?
Answer
We ask that our guests dress Beach Cocktail for the Celebration Events! Please keep in mind when deciding on outfits that it will be sunny and possibly humid so try to pick lighter fabrics. Some restaurants at the resort follow a dress code. Please see the link below for the list of Restaurants and Bars at the resort and their dress codes. https://www.amrcollection.com/en/resorts-hotels/dreams/mexico/playa-mujeres-golf-spa-resort/dining-drinks/?_ga=2.134128135.804623641.1665596917-398212177.1663165921