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Philias & Hayden

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    FAQs

FAQs

Question

What airport will I fly into and is there complementary transportation to and from the airport?

Answer

Yes, there will be shared transportation to and from Cancun International Airport and Secrets Playa Blanca Costa Mujeres with complimentary upgrades to direct non-stop service to and from your hotel. You may carry cash to tip drivers.

Question

How many nights are we required to stay?

Answer

The resort has a three night minimum; therefore, we are asking that wedding guests stay July 17th-19th. To clarify, you would leave on the morning of the 20th. We encourage members of the wedding party (Bridesmaids and Groomsmen) to stay for five nights between July 15th-19th for bachelor and bachelorette festivities.

Question

What items should I bring?

Answer

Please make sure your passport is updated and you have all required travel documents. Essential items include beachwear, swimsuits, and an outfit for the ceremony. There is a dress code for men at some of the restaurants including long pants and close toed shoes. Do note it will be hot and items like sun hats and sunscreen are encouraged. Don’t forget essential medications and most importantly your best self.

Question

Can I bring extra guests and or children?

Answer

No, we would kindly ask that those who are uninvited do not attend. This is an adults only all inclusive resort and children are unable to attend. Please plan accordingly in making accommodations for your children during this time.

Question

I have a food allergy, can I make a special request?

Answer

Please let Philias or Hayden know if you have any dietary restrictions or food allergies. We will try our best to accommodate.

Question

When should I RSVP by?

Answer

We kindly ask that guests RSVP as soon as possible so that we can submit an accurate head count to the resort staff. The latest we ask that you RSVP is December of 2024.

Question

What are next steps?

Answer

Please review the tab “travel” where you may get in contact with our travel agent Maria. She will help you secure the best deals on flights and resort accommodations. I highly advise utilizing her as she is bilingual and able to communicate with staff at the resort.

Question

What amenities do I get if I want to be a Preferred Club member?

Answer

Personalized check-in and check-out, afternoon hot and cold hors d’oeuvres, exquisite desserts and premium liquors, access to Preferred Club lounge and Beach Bar, and complimentary computer access.

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