FAQsFAQs

Question

I have questions about the booking processI have questions about the booking process

Answer

Please contact Destify customer service for any booking-related questions. https://destify.com/contact-us/

Question

I found a better price somewhere elseI found a better price somewhere else

Answer

Great! Destify offers price matching but It must be submitted WITHIN 24 HOURS OF YOUR BOOKING, so please have the price-matching information ready to submit when you book. Places to consider price-matching include Majestic Elegance resort website, Expedia, Priceline, Travelocity, or CheapCaribbean, but it is ultimately up to Destify to approve or deny the match.

Question

Do I have to stay at the resort?Do I have to stay at the resort?

Answer

It is part of the couples' package that all guests *stay at Majestic Elegance, Costa Mujeres*, but *how you book is your choice*. You can book through Destify (travel agency with assistance), Majestic elegance resort website, or any booking site (Expedia etc).

Question

Do I have to stay 4 nights?Do I have to stay 4 nights?

Answer

If you are not able to stay for 4 days please use an independent website that will allow you to modify your dates. If you are using Destify, contact their customer service BEFORE BOOKING as their agents may be able to grant an exception. Their customer service can help with ANY booking-related questions.

Question

How soon do I have to book?How soon do I have to book?

Answer

Please book no later than 3 months before the wedding (April 2026). We do not have room blocks, so to guarantee you get the room of your choice please do not wait. Our travel agency, Destify, allows you to reserve your room for $150 per person. Final payments aren't due until Spring 2026.

Question

Can I bring guests onto the resort?Can I bring guests onto the resort?

Answer

This is intended to be an intimate gathering, so we kindly ask that no extra guests or plus ones are present on the resort, as we plan to keep you entertained during your stay. Only invited guests will have assigned seats at events.

Question

What time does the wedding start?What time does the wedding start?

Answer

The seating window for the wedding is from 2:30-2:45pm on Saturday July 11th. ALL guests must be seated by 2:45pm to ensure the ceremony starts on time.

Question

TransportationTransportation

Answer

If you book through Destify, you will have the option to add transportation through Majestic Elegance. If you have chosen to book through a third party, It is your responsibility to acquire transportation. Please check websites like Viator, or vendors like UberTours.

Question

Is there a dress code?Is there a dress code?

Answer

Please wear your best formal wear! Ties are optional. Also keep in mind It will be mid-July in Mexico, so please stay comfortable and cool. Please refrain from wearing any shade of white or ivory.

Question

Can I take photos?Can I take photos?

Answer

We will be having an unplugged ceremony (no phones or cameras). The greatest gift you can give us is to be fully present as we say "I do". We have hired professionals to capture this moment, and would love to have great images to look back on. However, feel free to take as many photos as you'd like during reception!

Question

Will there be an open bar?Will there be an open bar?

Answer

Yes, food and drinks are on us! Please come ready to celebrate responsibly.

Question

I forgot to RSVPI forgot to RSVP

Answer

Unfortunately you have been marked as "no", and we will miss having you there. In order to keep an accurate headcount we cannot add any guests after the RSVP window closes on 08/31/2025.