FAQs

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Important Dates for Your Calendar

Answer

1. Now - Mar 14 2027 - Make hotel reservations! The earlier the better! 2. Now - Nov 1 2026 - Submit RSVP and mailing info on our site 3. Early Nov 2026 - Formal invitations mailed 4. Jan 31 2027 - Final RSVP due 5. Mar 15 2027 - Final payment for accommodations due 6. Apr 15 2027 - The Welcome Reception! 7. Apr 16 2027 - Our Wedding Day!

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Passports, Safety and Security

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IMPORTANT: All guests will need a valid passport book that does not expire within (6) months of the start of travel. There must also be blank pages available in your passport book. Please ensure your passports are current and suitable for travel. It’s suggested that all guests sign up with the Dept. of State Smart Traveler Enrollment Program (STEP) to enroll your trip for free, receive important updates on health, weather and safety/security and help the US embassy contact you in the event of an emergency. FOREIGN TRAVEL SAFETY INFORMATION We know some of you may have questions about traveling to Mexico, and we want to share the facts so you can feel confident about joining us. TRAVEL ADVISORY LEVEL The U.S. State Department maintains Mexico at Level 2 (out of 4): “Exercise Increased Caution,” which is the same level given to many popular European destinations. This rating has remained stable for years and has not been increased. AIRPORT & TRANSPORTATION The resort has confirmed that flying into and out of PVR airport is secure. Pre-arranged private transportation (no taxis, etc.) is strongly recommended and available from the airport to the resort for all wedding guests — this is the safest and most comfortable option, and we’ll share share information closer to the travel dates. RESORT SAFETY The resort itself is safe and secure, with 24/7 security, gated access, and a strong focus on guest safety. We’ve carefully chosen this destination because we want everyone to feel safe while celebrating with us. If you have any concerns, please don’t hesitate to reach out directly to the resort.

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Important: Booking Timeframes & Suite Rates

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* The resort requires a two-night minimum stay. * A deposit equal to one night’s stay is due at the time of booking. * The option to pay in installments is available. * The remaining balance is due in full by March 15, 2027. * All reservations must be made and paid in full by March 15, 2027. * Rates as shown on the booking site are total with taxes per night and based on two guests/double occupancy. * Single and triple occupancy rates are available for some suite options. Adjust your search criteria for one or three guests. * Guests who would like to extend their stay may receive the group rate for up to three nights before and three nights after our April 16, 2027 wedding date, based on availability. * All room reservations and payments will be handled directly with the Grand Velas resort by phone, email or the reservation link provided below: 1. EMAIL: gruposcc@velasresorts.com 2. CALL: 877-519-2930 3. ONLINE: Please highlight and open or copy our reservation link into your browser - https://reservations.grandvelas.com/riviera-nayarit-usd/book/dates-of-stay?groupID=5269164

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Suggested Travel Dates and Other Important Info

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Recommended check-in/out dates to enjoy all wedding related events are 4/15/27 through 4/17/27 but you are welcome to stay for longer. Grand Velas Resort requires guests to book a minimum two-night stay. However, our wedding group rate will be applicable for (3) nights prior to OR (3) nights after our 4/16/27 wedding date.

Question

Can We Book Our Rooms Now?

Answer

Absolutely! Feel free to book your suite as soon as possible! Reservations are open and you can book a few ways. If calling or emailing, please advise the agent you are booking for the ‘Nicole Clapp and Ben Polote Wedding 2027’ and the online group code is G-2348: 1. EMAIL: gruposcc@velasresorts.com 2. CALL: 877-519-2930 3. ONLINE: Please highlight and open or copy our reservation link into your browser - https://reservations.grandvelas.com/riviera-nayarit-usd/book/dates-of-stay?groupID=5269164 A humble request -- please do not make reservations via the Grand Velas resort website or a third party travel site. The room block is only available via the our dedicated email, site link or by calling the number above. thank you!

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What’s Included?

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The luxury all-inclusive package at the AAA Five Diamond resort encompasses the following: DINING & DRINKS +Gourmet Specialty Restaurants: Unlimited access to dinner at signature restaurants, including Frida (Mexican), Lucca (Italian-Mediterranean), Sen Lin (Asian), and Piaf (French). +All-Day Dining: À la carte and buffet meals at Azul restaurant, along with daytime bites at Selva del Mar. +Café & Lounges: Premium coffee, tea, and pastries at Amat Café, as well as drinks at the Koi Bar. +Beverages: Unlimited premium brand domestic and international spirits, wines, and cocktails available at all bars, the infinity pool, and the beach. +24/7 Suite Service: Round-the-clock gourmet room service delivered directly to your room. ACCOMODATIONS +Spacious (min 890 sq. ft.), luxury suites featuring private terraces, sitting areas, and ocean or pool views. +A welcome bottle of mezcal and a Nespresso coffee maker in every suite. +Nightly turndown service. +24-hour dedicated personal concierge to assist with reservations and requests. +In-Room Minibar: Daily restocked water, soft drinks, beer, and snacks. RESORT AMENITIES & ACTIVITIES +Spa Bonus Included - $50 spa bonus per adult, per night for treatments with a 50 minute or more duration in the Spa with restrictions. More information available upon request. +Direct beach access with beach and pool concierge service. +Large infinity pool and outdoor infinity jacuzzi. +Non-motorized water sports like kayaking and boogie boarding. +Land activities including pickleball, basketball, tennis, and beach volleyball. +Life Fitness Center featuring cardio/weight equipment and guided lessons (yoga, Pilates, Zumba). +Nightly family-friendly evening shows and live entertainment. +High-speed premium Wi-Fi, and all taxes and gratuities. https://vallarta.grandvelas.com/services

Question

What Room Categories Are Available in the Room Block?

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Please visit the “Us Here, There, and Everywhere” Photo Gallery to view photos of each room category's location on the property. For 3D, dollhouse and virtual view of rooms -- https://www.3d.casa/360/gvrn/ Room Categories in Our Group Rate and Info: 1. SUITE ROH - There's the option for connecting rooms in this category. Please ask agent for more info. A. Master Suite Tropical Infinity Pool View (Floors 1, 2 or 3) or choose Ocean View (Floors 4 and above) Open Floor-Plan Concept 1 King or 2 Queen Beds B. Parlor Suite Tropical Infinity Pool View (Floors 1, 2 or 3) or choose Ocean View (Floors 4 and above) Separate Bedroom and Living Space 1 King or 2 Queen Beds Note: 'Suite ROH' (Run of House) rooms are assigned based on availability at time of booking. If there's a preference, please add "Master Suite Pool View", "Master Suite Ocean View", "Parlor Suite Pool' or "Parlor Suite Ocean View" in the "Comments" on the booking site or share via phone or email when booking. 2. MASTER SUITE OCEAN FRONT 1 King or 2 Queen Beds Direct Ocean View Open-Concept Living and Bedroom Area Jacuzzi Tub in Bathroom 3. ONE BEDROOM GOVERNOR'S SUITE 1 King or 2 Queen Beds Separate Living and Dining Area Two Bathrooms GRAND TERRACE SUITE 1 King Bed Ocean View Two-Level Suite First-Floor Bedroom Second-Floor Terrace featuring a Hydromassage Tub and Spa Bed 4. GRAND CLASS SUITE 1 King Bed Direct Ocean View Aqua Tower Shower Private Terrace with Oversized Jacuzzi (up to 8 guests)

Question

Which Airport Should We Fly Into?

Answer

Puerto Vallarta International (PVR) Airport is a 15 minute drive to Grand Velas Riviera Nayarit. The resort is located on the Pacific coast (west) of Mexico. Note: Cancun International Airport (CUN) is located on the Caribbean coast (east). More info: https://vallarta.grandvelas.com/location

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Is Safe and Reliable Transportation To/From the Resort Available?

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Yes. The resort offers comfortable, clean and safe transportation to and from the airport, as well as private VIP service. The approximate driving time from the Puerto Vallarta International Airport (PVR) is 20 minutes with normal traffic. We'll provide more information and additional details will be shared closer to the date once flight information is collected from guests.

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Is There a Preferred Color/Dress Code for Wedding Day Activities?

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We’re asking guests to please wear solid/monochromatic (preferably with no different color print or design) clothing in gemstone colors (rich emerald green, sapphire blue, ruby red, amethyst purple, topaz yellow, or any jewel tone you love) OR solid tan/linen OR solid white (yes, white even for the ladies). We want you to be cool, comfortable, and feel your best. Think: cocktail-hour attire, resort-chic vibes—breezy dresses and linen. Relaxed but polished looks. Wear what will make you look and feel effortlessly stylish in the warm Mexican sun.

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What Should We Pack?

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Pack comfortable, warm-weather attire (a few swimsuits & cover-ups, flip flops/sandals, sunhat, and comfy shoes plus light layers for cool-ish nights and a packable small umbrella) that allows you to fully enjoy the festivities. For the welcome reception, which may take place near the beach, we recommend an option other than heels for comfort. We've also addressed wedding day event attire in the FAQs. Don't worry if you forget something—your personal butler will be delighted to help you with any essentials you might need and there's a gift shop with apparel and other items on site.

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Weather -- What Can We Expect?

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Warm, dry and sunny! Expect mid-80s with ocean breezes. Nights can feel cool but comfortable and around mid-60s to low 70s degrees, so a light layer is helpful. Humidity is manageable compared to summer. Water temps average roughly 75 degrees.

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Will Wedding Events Be Held Indoors or Outdoors?

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The welcome party, ceremony and cocktail hour will be held outdoors. The reception will take place indoors.

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Is There a Plan for Inclement Weather?

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Absolutely. The resort has a back up plan in place to ensure all of our wedding events continue on as planned rain or shine.

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How Do We Share Dietary Restrictions?

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Any dietary restrictions will be requested and collected from guests via mailed invitations.

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What Restaurant and Food Options Are Onsite?

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Grand Velas Riviera Nayarit offers an authentic gastronomic tour through France, Mexico, Italy, and Asia. Enjoy fine wines, spirits, and masterful mixology at four AAA Four-Diamond restaurants. Gourmet Specialty Restaurants: Unlimited access to dinner at signature restaurants, including: +Frida (Mexican) +Lucca (Italian-Mediterranean) +Sen Lin (Asian) +Piaf (French) All-Day Dining: À la carte and buffet meals are available at Azul restaurant, along with daytime bites at Selva del Mar. Café & Lounges: Premium coffee, tea, and pastries are available at Amat Café, as well as drinks at the Koi Bar. 24/7 Suite Service is available -- Round-the-clock gourmet room service delivered directly to your room. See More Here - https://vallarta.grandvelas.com/dining

Question

Is The Water Safe To Drink In Mexico?

Answer

As a precaution you should not drink tap water in Mexico even if it’s purified at the source. Velas Resorts stocks its suites with bottled water daily as included in it’s all inclusive plan. As a rule, stick to bottled water when traveling in Mexico.

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Are the Beaches at the Resort Swimmable?

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Yes. The beaches of the Riviera Nayarit and Nuevo Vallarta are wide and soft. The gentle waves at the Grand Velas Riviera Nayarit are the perfect place for swimming, snorkeling and other water activities in Banderas Bay.

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Do You Have a Gift Registry?

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We have everything we need to make our house a comfortable home. More importantly, your presence in Mexico is the best gift we could ask. However, if you’d like contribute in another way please see our Registry page. If needed, kindly forward any physical gifts to us in Savannah: Benjamin Polote PO Box 10863 Savannah GA 31412

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What Fun Activities Are Available on the Resort

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Lots! Rejuvenate at the spa, savor global cuisine, dive into the infinity pool, lounge on the beach or play a round of championship golf. Play in paradise with the Activities Program (link below), which sets up snorkeling, kayaking, water aerobics, pickleball, tennis, basketball, beach volleyball, and scuba diving classes, and enjoy live music in our beautiful amphitheater, with fiestas and theme nights that celebrate the culture of Puerto Vallarta. It's all here. https://assets.milestoneinternet.com/grand-velas-parent/programa-de-actividades-gvrn-en.pdf

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Are Kids 18 and Under Welcome?

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We love the kids, but this will be an adults-only (over 21) weekend so everyone can fully unwind and enjoy a true getaway. You deserve it.

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Is Tipping Necessary?

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"Tipping is not expected or required as gratuities are included in your rate. Guests who choose to tip do so to show extra appreciation for great service." You can tip in cash or charge the tip to your room when signing for services. Cash tips go directly to the individual, while charging it to your room is often split among staff and settled at checkout. You can use either USD or Mexican Pesos. Some guests and staff suggest that Pesos are preferable as they are a local currency. Amount: Tipping amounts are a personal choice."

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Where is the Resort Located?

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Nestled on the northern edge of Banderas Bay, surrounded by the majestic Sierra Madre Mountains, Grand Velas Riviera Nayarit is located in beautiful Nuevo Nayarit. Just 15 minutes to Marina Vallarta, 25 minutes to historic downtown Puerto Vallarta and El Malecón, and 15 minutes from the airport, our luxury resort is in the perfect location. Stroll the streets of downtown Puerto Vallarta and explore restaurants, bars, cafés, shops, art galleries and markets. Keep in mind, you're flying into PVR (Puerto Vallarta International Airport)! The Cancun airport is on the other side of Mexico!