FAQs

Question

How do I book my hotel at Papaya Playa Project?

Answer

How to reserve a room: 1.Select the room of your choice from www.papayaplayaproject.com 2.Send an email to weddings@papayaplayaproject.com and include the following information: a. Room(s) of choice b. Preferred dates of stay c. CC copy on the email, haley.l.miller@gmail.com AND/OR raphael.rizental@gmail.com 3. The wedding department will confirm availability via email. How to Pay: **You will be required to send payment via a DocuSign link provided by the hotel.** The payment form will include the following information: 1. The room category 2. Number of nights 3. Price per night including discount & taxes 4. Final payment total 5. Signature **Note: Your signature must match with your ID & Credit Card (all signatures must look the same).* Room reservation kit with more information about the room block rates: https://drive.google.com/open?id=1MXvAzT21HtsuE3cFKC1ypY_J2hG-obFP

Question

What Covid-19 safety protocols are in place?

Answer

Our venue & hotel, Papaya Playa Project, has over 100 health and sanitation protocols in place including guest/staff temperature checks, reduced capacity and regular sanitization. Please read about these safety protocols here: https://www.papayaplayaproject.com/health-protocol

Question

Where can I get a Covid-19 test so I can re-enter the United States?

Answer

Papaya Playa Project is partnering with a few labs in the Tulum area where guests can get a Rapid Antigen test for around $50 USD. Haley & Rapha are working on a plan to have testing provided at the hotel.

Question

How do I book transportation to and from Cancun International Airport?

Answer

Option 1: Hotel Shuttle -One-way transportation from Cancun airport to Papaya Playa Project for 1-3 guests: $135.00 U.S.D. -Round-trip transportation to and from Cancun International Airport for 1-3 guests: $220.00 U.S.D. How to reserve airport transportation: 1. Send an email to groups@papayaplayaproject.com with the following information: a. Flight numbers b. All guests first & last names 2. The hotel will respond with booking information to receive payment. Option 2: Rental Car or Transportation Shuttles You can book a rental car through several car rental options using this link: https://www.cancunairport.com/rental-car-agencies.htmlFor transportation shuttles, we recommend searching Tripadvisor. IMPORTANT NOTE: Uber/Lyft does not operate in Tulum. You will need to book a shuttle or a rental car to arrange transportation from Cancun International Airport. We'll also do our best to connect you with other guests arriving and departing Cancun airport around the same day & time.

Question

Do I need to stay at Papaya Playa Project?

Answer

No! There are many options in Tulum whether you want to stay in the beach or in the city. Please explore options on Airbnb and TripAdvisor if you would like to stay in a hotel or property at a different price point.

Question

When should I fly in and out of Cancun?

Answer

The wedding activities will officially begin on Friday, Oct. 15th and end on Sunday, Oct. 17th. We will have optional activities planned starting Thursday evening for those that decide to arrive early.

Question

Should I bring cash?

Answer

Yes. In Tulum (and most all of Mexico), cash is the most common form of payment. Mexican Pesos and US Dollars are accepted everywhere, however it is recommended to carry smaller money denominations as some local businesses often run out of change. You can bring US Dollars and exchange them at the Cancun Airport or get your bank to order Mexico pesos before your trip. Many businesses in Tulum are starting to accept credit cards, but cash is still the preferred form of payment. NOTE: Uber/Lyft does not operate in Tulum, so local cabs are the main form of transportation and they ONLY accept cash.

Question

Do I need a passport?

Answer

Yes! You will need a valid passport to travel in and out of Mexico. All U.S. passports need to valid at the time of entry. Please make sure you allow 6-8 weeks for a new or renewed passport to arrive. Texas residents can apply or renew here: https://travel.state.gov/content/travel/en/passports/how-apply.html FAQ site: https://mx.usembassy.gov/u-s-citizen-services/passport-services/passport-frequently-asked-questions/

Question

Can I bring my kids?

Answer

We absolutely love kiddos, but all of our wedding activities will be adults-only.

Question

What should I pack?

Answer

Here is a recommended packing list: 1. Passport 2. Sunscreen 3. Mosquito repellent 4. Beach formal attire for the ceremony/reception 5. Beach casual attire for the welcome party 6. Shorts & t-shirts 7. Flip flops 8. Toiletries 9. Chargers 10. Rain jacket