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April 11, 2026
Rivera Maya, Mexico

Nicole & Robert

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FAQs

Question

Booking Information

Answer

RSVP by: September 1, 2025 Book by date: October 1, 2025 50% due: November 1, 2025 Final Payment Due: January 1, 2026

Question

What dates should we book?

Answer

We have reserved a block of rooms from Wednesday, April 8th to Wednesday April 13th. There is a 3-night minimum stay, but you're welcome to extend your stay if you wish! Reservations for dates outside this range are subject to availability and will need resort confirmation.

Question

How do we book our rooms?

Answer

To book your room for the wedding, you can use the booking link below to make your reservation on your own OR you can fill out the form below and Kelli will assist you with the booking. If you book on your own, be sure to add transfers and insurance (if you want it) to your reservation. Take note there is an option to only pay the deposit at time of booking. If you have any questions or issues please contact Kelli at kbertram@comeandseetravel.com https://traveljoy.com/ahoy/messages/CKOU88c3Z7Jt1qqvjXrIehMGq6cSNzg9/click?signature=a01ab820a8f6f68053bd65d4e0e290df1889b461&url=https%3A%2F%2Fres.funjet.com%2Fspecialsssl%2Fdeal.aspx%3Fdeal%3D4262%26vendor%3DFJ1%26promocode%3DCGFJGRAZIANO%26plcode%3D615481KEBE%26gssourcecode%3Dgroups%26plcodeversion%3D3

Question

Is the resort All-Inclusive?

Answer

YES! The resort is All-Inclusive and Adults-Only. All food, drinks, and wedding festivities are included in your resort stay.

Question

Are kids welcomed?

Answer

Unfortunately, Secrets Akumal is an adults-only resort. We truly appreciate your understanding.

Question

Travel Protection Details

Answer

There are two types of travel protection available, and they must be added at the time of booking (if you choose to purchase it) as they cannot be added later. Travel protection is not required but often recommended. Both types offer "Cancel for Any Reason" coverage and provide protection during travel. This means you're covered if you lose your luggage, your flight gets canceled and you miss a night, need to stay an extra night, and so on. The main difference between the two types is the form of refund you receive if you cancel: Travel Credit Protection: If you need to cancel your reservation, your refund will be issued as travel credit. Cash Insurance Protection: If you cancel, your refund will be returned to the original form of payment used for the deposit. Please note that the cost of travel protection is non-refundable. Detailed information about both options is available during the booking process. If you have any questions, please reach out to Kelli, who will be happy to assist you.

Question

Transportation Details

Answer

When booking your resort accommodations, be sure to select your preferred transfer option. You have three choices: shared, regular private, and deluxe private. Shared Transfer: This option, chosen by most guests, provides a shuttle van service. Regular Private Transfer: Enjoy the same shuttle van, but reserved exclusively for you and your party. Deluxe Private Transfer: Travel in style in a luxurious SUV, complete with drinks and snacks, exclusively for you and your party. You can choose your preferred transfer option during the booking process.

Question

What about flights?

Answer

Please note that the room booking link above covers only your hotel stay, airport transfers, and optional travel insurance. You will need to purchase your flights separately. After booking your flight, email the details to Kelli so she can include them in your transfer arrangements. If you need assistance with finding the best flight, feel free to reach out to Kelli for help.

Question

Tips on booking flights

Answer

You will fly into the Cancun airport (CUN). Direct flights are always the best option. For the outbound journey, aim for a morning departure, and for the return, choose an early afternoon flight. Avoid basic economy fares. If you need to book a layover, try to schedule at least 1.5 hours on the way there and 2+ hours on the way home. A longer layover on the return is recommended because you'll need to clear customs and recheck your bags.

Question

Do I need a passport?

Answer

Yes! It's recommended that your passport have at least 6 months' validity remaining when you enter Mexico. If you need to renew or obtain a new passport, you can find all the necessary information here: https://travel.state.gov/content/travel/en/passports.html

Question

Is there a dress code?

Answer

Welcome Party: Beach Cocktail Attire Wedding: Beach Formal Attire Please note: Pants and collared shirts are required for most dinner restaurants.

Question

Travel Agent Email

Answer

Kelli: kbertram@comeandseetravel.com

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