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December 6, 2025
Playa del Carmen, Mexico

Anna & MatthewAnna & Matthew

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FAQsFAQs

Please see below important FAQ regarding your all-inclusive stay at the Hyatt Vivid, dining/reservations, things to do at the resort, and more!
Question

What is the dress code?What is the dress code?

Answer

Please visit the "What to Wear" tab for ideas and inspiration! Welcome Drinks (Friday, December 5th): Tropical Wedding Ceremony (Saturday, December 6th): Resort Chic

Question

Do I need to make dinner reservations?Do I need to make dinner reservations?

Answer

Reservations requirements may vary per dining venue. Reservations are required in all restaurants for dinner. For further information about reservations requirements and bookings, please reach out to our Gourmet Experience Concierge upon your arrival.

Question

If I am a vegetarian or have special dietary needs, will I have adequate options?If I am a vegetarian or have special dietary needs, will I have adequate options?

Answer

Yes, the resort offers gluten-free, vegetarian options, and additional assistance in accommodating special dietary needs, upon request. For assistance, please contact the resort prior to your arrival, or notify Front Desk during check-in.

Question

How can I arrange tours and activities outside the resort?How can I arrange tours and activities outside the resort?

Answer

Tours offered by third-party vendors may be purchased at our on-site Tour Desk.

Question

ARE KIDS WELCOME?ARE KIDS WELCOME?

Answer

This is an adults-only resort, accepting guests ages 18+ only. Thank you in advance for understanding!

Question

Do I need to bring an electrical adapter?Do I need to bring an electrical adapter?

Answer

All of our suites are equipped with standard North American sockets (Type A, sometimes Type B). If traveling with European, Asian or non North American appliences/devices, we recommend brining an adapter.

Question

What's included in my all-inclusive package?What's included in my all-inclusive package?

Answer

All drinks and meals are included. On-site entertainment, fitness facilities, and daily outdoor and indoor activities are included. Multiple social activities are also part of the all-inclusive package.

Question

WHEN SHOULD I RSVP BY?WHEN SHOULD I RSVP BY?

Answer

We are working with Liberty Travel for room bookings. Our RSVP date with Liberty Travel to book in our room block is by July 22nd! If there will be a delay in your RSVP and you can not book by July 22nd, please contact us and let us know!

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