FAQs
Question
What is the weather like in Playa Del Carmen?
Answer
June in Playa del Carmen is hot and humid with a chance of rain. Be prepared for both sun and rain, pack accordingly, and stay hydrated. Checking a reliable weather forecast closer to your travel date for a more specific outlook is recommended.
Question
Can I book my stay outside of the resort?
Answer
Absolutely, all guests are free to book their accommodations anywhere. We strongly encourage all our guests to plan their stay at Sandos Caracol Eco Resort where our wedding will be held. If you choose to stay elsewhere, the hotel will impose a $100 per person day pass fee to grant access to resort and our wedding.
Question
When should I book by?
Answer
To ensure you don't miss out on your ideal room, we highly recommend that you book your room as soon as possible. The resort website makes booking your stay easy by offering many payment options. Book now pay later, pay in full or simply place a deposit.
Question
What time should I arrive at the ceremony?
Answer
The ceremony starts at 5pm.
Question
What should I wear to your wedding?
Answer
Resort Cocktail attire! Men wear linen slacks, lightweight collared shirts, guayaberas and loafers. Casual suiting is optional. Women wear dresses or separates in vibrant tones with dressy sandals.
Question
Are kids welcome?
Answer
As much as we’d love to invite all of your children, we are only able to accommodate children involved in the wedding party. We hope you’ll understand this decision and that you will still be able to join us on our special day
Question
Can I bring a date?
Answer
We're so excited to celebrate with you, but we've decided to keep our event intimate with only our closest friends and family."
Question
Does the resort provide a airport shuttle?
Answer
Sandos Caracol Eco Resort does have a transportation service; however, this has an additional cost and is made through the Seek N Go travel agency. Reserve by sending an email to callcenter.mx@sandos.com or call the following number: 01 800 907 52 92
Question
Can I use the Uber app in Cancun?
Answer
Yes, the Uber app is available in Cancun 24/7 including the airport.
Question
Can I use the Uber app in Playa Del Carmen?
Answer
No, currently Uber's service is not available in Playa Del Carmen.
Question
Is it safe to board taxis?
Answer
At the hotel, they have a very secure taxi stand as they check the vehicles at the complex entrance and exit.
Question
Is there parking at the hotel?
Answer
Yes, there is parking for guests who drive to the hotel.
Question
I have a food allergy, can I make a special request?
Answer
Dietary restrictions can be accommodated upon request.