FAQs

Question

When should I arrive?

Answer

We recommend arriving by Wednesday, May 13, 2026, to enjoy the welcome events and settle in comfortably and acclimatize before the wedding.

Question

What airport should I fly into?

Answer

Fly into Quito International Airport (UIO). It’s located about 20 minutes from Puembo ($20 ride), where the wedding will take place, and 45 minutes from downtown Quito ($25-35 ride).

Question

Do I need WhatsApp?

Answer

WhatsApp is essential for seamless communication during our destination wedding in Ecuador. Our hotels, transportation providers, and wedding team rely on this app to coordinate details and share important updates. We recommend downloading WhatsApp before your trip to ensure you stay connected throughout the celebration.

Question

Is Quito safe for tourists?

Answer

Yes, Quito is a safe destination for tourists. Like any major city, staying aware of your surroundings and exercising common sense is key. like do not put your phone in back pocket (bring a kyle approved fanny pack) During the day, areas such as Plaza Grande and the Historic Center are cool to explore and offer rich cultural experiences. For evening outings, we recommend staying in well-lit areas, using Uber for transportation rather than walking, and traveling in groups when possible. While news reports may highlight safety concerns, these typically reference port areas in Guayaquil and coastal regions—locations far from the tourist circuit. Quito/Puembo, situated in the serene Andes mountains, is a welcoming city that offers a secure and enjoyable experience for visitors.

Question

Will the altitude affect me?

Answer

Nestled high in the Andes at 9,300 feet above sea level, Quito's elevation may initially affect visitors. Some travelers might experience mild lightheadedness or shortness of breath while adjusting to the altitude. To ensure a comfortable transition, we recommend staying well-hydrated, avoiding alcohol during your first hours, enjoying light meals, and moving at a relaxed pace. For those sensitive to altitude changes, consider bringing supportive remedies like coca tea or electrolyte packets to help your body acclimate smoothly.

Question

Can someone pick me up at the airport?

Answer

Yes! Most hotels provide convenient airport shuttle services. Simply request this option when booking your accommodations and inform us of your travel details to ensure a smooth arrival.

Question

What’s the weather like in May?

Answer

May offers delightful spring weather in the Andes, with comfortable temperatures ranging from the mid-60s to low 70s°F. Expect occasional afternoon showers and cooler mornings and evenings, so packing versatile layers will ensure you stay comfortable throughout the day.

Question

What should I pack?

Answer

For a destination wedding in Ecuador, pack versatile layers to adapt to changing temperatures and activities. Bring a light jacket or sweater for cool evenings, and a rain jacket for occasional showers. Pack comfortable walking shoes suitable for cobblestone streets and grassy areas, along with a formal attire outfit for the wedding celebration. Include a night-out outfit and a swimsuit, as most hotels feature inviting pools and spa facilities. If you're planning to do something like Cotopaxi tour or go hiking, don't forget to pack sneakers or lightweight hiking shoes.

Question

Where should I stay?

Answer

We've carefully selected hotels in Puembo to ensure a seamless and enjoyable experience for our guests. Our reserved room blocks are located at charming hacienda-style hotels near both the wedding venue and airport, offering a peaceful countryside setting. For those seeking a more vibrant atmosphere, Quito—45 minutes away—provides an urban alternative with rich cultural experiences. We recommend staying together in Puembo to maximize the celebration and create lasting memories with friends and family.

Question

What about phone service?

Answer

We recommend checking with your mobile provider beforehand to confirm compatibility and potential charges. For more affordable data options, consider purchasing a local SIM card, an eSIM, or arranging an international plan with your current provider. Additionally, Wi-Fi is widely available at most hotels and restaurants, offering convenient connectivity during your stay.

Question

How long is the flight from Boston to Ecuador?

Answer

The flight from the U.S. to Ecuador itself is usually around 7-8 hours (not counting layover)

Question

Do I need to tip?

Answer

While not mandatory, a 10% gratuity is customary at restaurants. For other service providers like drivers, guides, or hotel staff who provide outstanding assistance, a few dollars can express your appreciation and gratitude.

Question

Do I need to bring cash to Ecuador?

Answer

yes for normal taxis, but ubers are everywhere. While major credit and debit cards are widely accepted in Ecuador's cities, restaurants, and hotels, it's wise to carry some cash for tips, small purchases, and transactions in more rural areas. Be sure to notify your bank of your travel plans to ensure smooth card usage throughout your trip.

Question

What currency does Ecuador use?

Answer

Ecuador uses the U.S. dollar as its official currency, which means you can travel without the hassle of currency exchange. To make transactions smooth, we recommend carrying small bills like $1s, $5s, and $10s, as local vendors and taxi drivers often have limited ability to break larger denominations.

Question

What about safety in Puembo?

Answer

Puembo is calm, gated, and very safe—ideal for family stays. Most movement into Quito is via organized transport or you can just uber.

Question

Is it safe to use Uber?

Answer

Yes, Uber is safe, reliable, and widely used in Quito. It’s generally more trustworthy than street taxis. We recommend choosing Uber Comfort for extra peace of mind and a smoother ride.

Question

Can I bring kids?

Answer

Yes, children are welcome! We kindly ask that you inform us in advance so we can help accommodate your little ones and ensure a comfortable experience for your entire family.

Question

Do I need a visa to visit Ecuador?

Answer

If you’re a U.S. citizen, you do not need a visa to enter Ecuador for stays of up to 90 days. Just make sure your passport is valid for at least six months from your arrival date.

Question

Is restaurant or hotel service different in Ecuador?

Answer

In Ecuador, restaurant and hotel service may differ from what you're accustomed to in the United States. While servers are warm and welcoming, they tend to be less proactive about checking on guests. This isn't considered poor service, but rather a cultural approach that prioritizes allowing diners to relax and enjoy their experience. If you need assistance, simply wave or politely gesture to your server. They'll be happy to help once you signal them.

Question

Can I hire a driver for the week?

Answer

We offer trusted private drivers who can be hired daily to provide transportation throughout your stay. These drivers will be available to accompany you and ensure convenient travel. If you're interested, we can recommend reliable drivers and help coordinate your transportation needs. Simply let us know, and we'll connect you with a professional driver via WhatsApp.

Question

Do bars or lounges have dress codes?

Answer

Many upscale bars, rooftop venues, and lounges do enforce dress codes. To be certain, we recommend checking their social media profiles and message them directly to confirm their specific attire requirements.

Question

How do I read menus or signs if I don’t speak Spanish?

Answer

Most smartphones offer real-time translation features that can help you easily understand menus and signs. Simply use the Google Translate app's camera function or Gemini/chatgtp to instantly translate text, or check if websites have built-in translation options. These digital tools make navigating a Spanish-speaking environment much simpler and more enjoyable.