FAQs

Question

When should I RSVP by?

Answer

Please RSVP to all events by _____ as they require an accurate head count. {Please see FAQ further down regarding when to book rooms by}

Question

Can I bring a +1?

Answer

Of course! Contact us if you have trouble RSVPing your +1

Question

Are kids welcome?

Answer

Yes! Kids may attend the wedding. If you need to RSVP your child that is not listed, please contact us!

Question

Do I need a passport?

Answer

Yes. ***Passports must be valid for 6 months AFTER your travel date. If your passport will expire in April 2022 please renew beforehand!***

Question

What airport should I fly into?

Answer

You will be flying into CUN-Cancun International Airport located in Cancun, Quintana Roo, Mexico. If you have never flown to Mexico before, be prepared for all the sales people trying to get your attention to purchase timeshares/transportation/etc after you get through customs. Just smile and keep walking till you are outside and find your transportation company that is already set up.

Question

How do I get from the airport to my hotel?

Answer

You can set up round trip transportation when booking your room with our travel agent on her website for 30$ per person. On the booking form, there is an option to include this in your total price. You will need to let Cherie know your flight information down the road so she can set this up for you. If you chose to use other transportation, PLEASE set this up prior to landing instead of when you arrive. Most websites like Expedia ask if you want to include transportation with your flight. I have used this feature traveling to Mexico before with no problem.

Question

What is the benefit of booking with your Travel Agent (TA)?

Answer

We have secured a room block at Hyatt Zivia Cancun at discounted rates that I personally have not seen on any other site/time of year. If rates go down throughout the year, they will be adjusted/refunded. Cherie is super knowledgeable with the area, and can answer any and all your questions!

Question

I found cheaper rates for the resort at _____ website. Will your travel agent price match?

Answer

If you find cheaper rates, please screen shot and contact our travel agent, Cherie Peniger at cherie@islandvows.net . She will contact the resort and do the best she can to price match!

Question

When do I need to book my room with your travel agent?

Answer

We have secured so many rooms at Hyatt Zivia Cancun until June 9th, 2021. After this date, rooms will be released back to the resort. You can still book under our group at the group rate, but only if the room is still available through the resort.

Question

When is payment due for the resort with your travel agent?

Answer

100$ per person is due up front as a deposit for your room. Guests will be required to pay a second payment of $300 per room by June 10, 2021 and final balances are due by August 23, 2021. Guests can make additional payments at anytime.

Question

Can I get a different room category other than what’s listed on your travel agent’s website?

Answer

Yes! If you would like a different room, please contact Cherie ASAP as this will be based on availability at the time of request.

Question

Can I change my room category after I have already booked with your travel agent?

Answer

Yes! Room types can be changed even after booking. This will be based on availability at the time of request. Please contact Cherie to do this.

Question

Can we request our rooms to be by other guests?

Answer

Yes! When making your reservation with Cherie, indicate who you would like to be near in the special request box. If guests are staying in different room categories, this may not be possible but will try to put you near each other.

Question

What does all-inclusive mean?

Answer

All-inclusive includes your stay, meals, non-alcoholic and alcoholic drinks, day time activities, nightly entertainment, room service and much more!

Question

Is tipping required at the resort?

Answer

Tipping is NOT required and staff do not expect it, but it is a very nice gesture and greatly appreciated.

Question

Is there a dress code at the resort?

Answer

Dress code will vary by restaurant. Please be sure to bring attire for the restaurants that require "smart casual" if you wish to dine there. Men: Long pants, dress shorts or bermudas. Long sleeves, 3/4 sleeves, polo shirts, linen shirts. Dress close-toe shoes, or dress sandals. Women: Dress or jumpsuit [pants or shorts], and dress shoes. Not allowed: Hats, beach sandals, tennis shoes) https://www.resortsbyhyatt.com/turquoize-ziva-cancun/all-inclusive-resort-dining-drinks https://www.hyatt.com/en-US/hotel/mexico/hyatt-ziva-cancun/canif/dining

Question

I have a food allergy, can I make a special request?

Answer

Sure! Let us know and we will do our best to accommodate you at our wedding.

Question

Do I need travel insurance?

Answer

Travel insurance through Cherie is 69-139$ per person depending on trip cost and age. It covers trip cancellation, trip interruption, trip delay, medical expenses, emergency evacuation, baggage and person effects, and baggage delay. For detailed information: https://www.dropbox.com/s/hory406bn4g96c7/Classic%20Group%20Plan-F436G.pdf?dl=0

Question

What changes are being made d/t COVID?

Answer

Copied directly from the resorts website. Please contact the resort for more information. The CDC announced air travelers must show a negative COVID-19 test result for entry into the U.S. We provide complimentary antigen testing on property. Details The safety and wellbeing of our guests and colleagues is always a top priority. In light of COVID-19 and for precautionary measures, the following services and facilities will be impacted. For inquiries, please contact the hotel directly. Closed until further notice - Business Center Limited service available - Food Service (restaurant rotation system), Bar Service (restaurant rotation system), Shuttle (limited to 50% capacity), Fitness Center (reservations recommended, social distancing observed), Pool (social distancing observed), Spa (special menu, limited to 50% occupancy) Face coverings – Recommended in hotel indoor public areas and when moving around in outdoor areas

Question

I have more questions about booking with your travel agent. Who do I contact?

Answer

Please refer to our travel agent, Cherie Peniger for any other questions related to booking. Contact her at cherie@islandvows.net and mention Threlkel-Fowler wedding.

Question

I have more questions, how do I contact you?

Answer

I have created a facebook group for our wedding as a space to ask more questions as needed at https://www.facebook.com/groups/786640338464215/ If you do not have facebook, e-mail me at amythrelkel@gmail.com