FAQs

Question

If I want to book my trip on my own, where should I go?

Answer

You can book your trip through the resort's website at: https://www.excellenceresorts.com/cancun/excellence-playa-mujeres/

Question

If I have food allergies, who should I communicate that with?

Answer

Please reach out to Tyler or Felicia, in order for them to inform the wedding coordinator. There will be a seating chart and modifications can be made for your meal.

Question

Will there be an open bar or cash bar at the wedding?

Answer

There will be an open bar at both the Cocktail Hour and Reception. You are free to give tips at your own discretion.

Question

Due to Covid-19 are we required to wear masks at the wedding?

Answer

At the resort employees are required to wear masks at all times. Guests are required to wear masks upon arrival and a temperature check. After you are checked in masks are optional. You are not required to wear masks at the wedding.

Question

When should I RSVP by?

Answer

April 15th

Question

What time should I arrive at the ceremony?

Answer

You should arrive in the lobby of the resort the day of the wedding at 3:30 pm. You will be escorted to the ceremony site and the wedding will begin at 4:00 pm. Please do not be late. The wedding must begin on time do to the schedule we are on.

Question

Is there a dress code?

Answer

The dress code is beach casual, but please be mindful of the weather. The ceremony will be held outdoors, while the cocktail hour and reception will take place indoors.

Question

Are kids welcome?

Answer

This is an adults only resort, kids are not allowed on the resort. No kids will be allowed at the wedding.