FAQs

Question

Can kids attend?

Answer

We respectfully request no children under 18.

Question

Can I upgrade my room?

Answer

To upgrade your room, please first book through the website, then contact Aldo Peña, the Guest Contact Room Coordinator. Email: grupos.paradisus.playadelcarmen@melia.com

Question

How many nights do I need to stay to qualify for the room block rate?

Answer

There is a three-night minimum stay requirement.

Question

Do I need to pay for my entire stay when making the room block reservation?

Answer

A one-night deposit is required.

Question

What does the resort include?

Answer

Paradisus La Perla is all-inclusive resort. All food, drinks, and activities are included with your stay. Please note all activities outside the resort are extra.

Question

What if I only want to book a minimum of 1 to 2 nights?

Answer

We completely understand that everyone’s schedules are different. If you’d like to book a one to two-night minimum, reservations can be made directly through the Paradisus La Perla website.

Question

What are the recommended arrival and departure dates?

Answer

We highly recommend arriving on Thursday or Friday and staying through Monday or Tuesday to enjoy the full experience.