FAQs

Question

Transportation

Answer

The Grand at Moon Palace is about a 10-15 min ride fron Cancun International Airport. We will be providing shuttles to and from resort on day of arrival and departure subject to booking arrangement

Question

Do I need a visa?

Answer

If you are a Canadian, American, or UK Citizen, you do not require a tourist visa to enter Mexico. If you are a citizen of India and a U.S. Green Card holder, you do not need a visa.

Question

What are the passport validity requirements?

Answer

Please ensure that your passport is valid a minimum of 6 months after the return date. Most countries will not permit a traveler to enter their country unless the passport is set to expire at least six months after the final day of travel

Question

Is My Reservation Refundable?

Answer

Reservations will be fully charged 30 days before arrival Cancellation prior October 7, 2026 will be subject to a full refund; no penalties Cancellation after October 7, 2026 will be non refundable; subject to full penalty We highly recommend the purchase of travel Insurance.

Question

What is the address of the resort?

Answer

Cancun - Chetumal Km 36.5, Riviera Maya, 77500 Cancun, Q.R., Mexico