FAQs

Question

Is there WIFI for the resort?

Answer

Yes! Please download the free Unlimited Connectivity by AMResorts app to gain the following: *Free calling to US, Canada and local landlines *Free Wi-Fi throughout the entire resort *Register your room number to make and receive phone calls from your room phone from anywhere *Keep in touch on your favorite social media platform *View daily activity calendar and entertainment schedule *Access dining menus, restaurant times and facility information *Book spa appointments *Make special requests and leave messages for resort staff *Get exclusive deals & offers *Explore the guidebook for information and reviews of excursions and local attractions https://www.dreamsresorts.com/en_us/resorts/dominican-republic/dominicus/unlimited-connectivity.html

Question

Is there transportation from the airport to the resort?

Answer

Dreams Dominicus La Romana does not provide a free shuttle to and from the airport at Punta Cana. However, there are cabs available and also private shuttle options, that latter of which we will be trying to coordinate for our guests later on. PLEASE make sure you RSVP and follow up with us once your flights are booked!!!

Question

What is the security like at the resort? (1/2)

Answer

The safety of our family and friends is of the upmost importance to us, so due to recent events, we reached out to Dreams directly about their security measures. The following is their response: Guest safety and security remains a top priority for AMResorts as we understand how important it is that people feel safe while enjoying their vacation. Strict protocols and procedures are in place at each property for guest security, including but not limited to, the following: -- 24/7 monitoring of resort areas is in place, including the beaches, via closed circuit television (CCTV). -- Resort properties are fenced, and the perimeters are patrolled by security agents. -- Main gates are always supervised by a security agent and resort access is actively monitored. -- Regular trainings are conducted for resort staff ensuring they are equipped to recognize and respond to a range of situations and support guest safety.

Question

What is security like at the resort ? (2/2)

Answer

-- All security agents are trained in emergency protocols and procedures, as well as physical safety techniques -- Following any incident, we take additional steps to assess and identify key learnings to continue enhancing processes and training, as needed. -- We provide strong protocols and training to for our hotel partners to deliver speedy, transparent and clear guest communications. Please feel free to reach out with any concerns or questions. I have gone down the rabbit hole of research over the past few weeks and have not found anything alarming connected to this resort or their affiliates. Again, don't hesitate to ask!