FAQs

Question

-IMPORTANT DATES-

Answer

- Wedding Date: March 20, 2027 - Our promo code applies to stays between March 17 and March 24 - RSVP: Book your room using our promo code by March 30, 2026. - The resort does not allow any changes after January 1, 2027. - Final Balance is Due: Before February 1, 2027 (auto-drafted from your card on file)

Question

HOW DO I RSVP FOR THE WEDDING?

Answer

Guests RSVP by reserving their room through the resort website using the Promo Code (Fully refundable and modifiable with no deposit required). Steps to RSVP / Reserve Your Room: 1. Visit the RSVP/The resort page in this site 2. Copy this promo code: EEWMAR27XCP 3. Click the “Check Availability” button. 4. Select your travel dates and enter the promo code 5. Choose your room type. 6. Enter your information. 7. Confirm your booking.

Question

DO I HAVE TO BOOK USING THE PROMO CODE?

Answer

Yes!! We request that all guests only utilize our special discounted promo code to be included in our room block. We have negotiated the best rates at the resort for our wedding, as reflected via this promo code. All RSVP's are tracked via this promo code. In order to attend the wedding event and receive future communications on the wedding and logistics, all guests must only book using our special code.

Question

What’s the difference between a standard suite and an Excellence Club room at Excellence Coral Playa Mujeres?

Answer

All guests at Excellence Coral Playa Mujeres stay in luxurious all-inclusive suites, with access to the resort’s restaurants, bars, pools, beach, activities, and entertainment. Standard suites include all the core amenities of the resort experience. Excellence Club suites, however, are an upgraded category that comes with additional VIP perks and exclusive access. These rooms include private check-in and concierge service, access to the private Excellence Club lounge, upgraded minibar and premium liquor selection, a private beach and pool area, enhanced room service, a Nespresso machine, welcome sparkling wine and fresh flowers upon arrival, daily fruit and petit fours, and even one hydrotherapy treatment per person per stay.

Question

HOW DO I MAKE CHANGES TO MY RESERVATION?

Answer

All changes are made by contacting the resort directly at 1-866-211-6223, Options 2,1,2 and referencing the promo code and/or their respective confirmation number. The resort does not allow any changes within 60 days of travel. (Final balances are due 30 days prior to travel). Resort Contact Information: 1-866-211-6223 - Options 2,1,2

Question

CAN I BRING ADDITIONAL GUESTS NOT SPECIFIED IN THE INVITE?

Answer

Yes!! Guests can bring a travel companion (plus one)

Question

ARE KIDS INVITED TO THE WEDDING CEREMONY AND EVENTS?

Answer

Even though we love your little ones, please note that the resort does not allow entry to anyone under 18 years old. Come ready to enjoy an amazing time together!

Question

CAN WE MAKE PARTIAL PAYMENTS?

Answer

The resort will only accept full balance payments between the time the reservation is made and until the final balance due date. The final balance will automatically be drafted from the credit card on file that was used to confirm the room. Please call the resort to either change the card on file or to make a final balance payment at anytime prior to the final balance due date.

Question

Should I pay to select a room number early?

Answer

Room numbers and exact locations are assigned by the front desk at check-in at no cost. We generally discourage selecting or paying for a specific room number more than 30 days prior to travel, as plans can change. Your room type and view are guaranteed as originally booked. After booking, you may receive emails directly from the resort confirming your reservation. These emails sometimes include options to select or request specific room numbers. We want to reassure you that your room type is fully guaranteed once your reservation is booked. Specific room numbers and exact locations are assigned by the resort at the front desk at no additional cost upon arrival. Because travel plans and room inventories can shift, we generally discourage paying for or selecting specific room numbers more than 30 days prior to travel. Selecting too early does not provide additional guarantees and may limit flexibility if anything changes. If choosing a specific room number is important to you, you will have additional opportunities to make requests closer to travel, when details are more finalized.

Question

WHAT IS THE PAYMENT SCHEDULE?

Answer

Final Balance Due - 60 days prior to travel. The final balance is auto-drafted from the credit card on file. It is recommended that guests contact the resort and make the final balance payment via phone anytime prior to the final balance due date to ensure that the appropriate card is used.

Question

WHEN IS THE RSVP DATE?

Answer

Due to the resort's VERY limited availability, we are asking for all guests to reserve a room ASAP. Guests will have until one week prior to the trip to cancel their reservation without penalty. If the resort sells out, we will not have a way to secure additional guest rooms.

Question

WHEN IS THE FINAL PAYMENT DUE?

Answer

60 days prior to travel. The final balance will be drafted from the credit card on file at the time the reservation was made.

Question

IS THERE A MINIMUM NIGHT STAY REQUIREMENT?

Answer

The resort's minimum night stay requirement can vary from 3 nights to 4, 5, 6, or 7 nights based upon demand. We recommend guests to book ASAP to reduce the chances of the resort changing the minimum requirement. We want nothing more than for our friends and family to enjoy their VACATION :). Please feel free to arrive as early in advance as you'd like and stay at the resort for as long as you'd like. To maximize your vacation time, enjoy excursions, enjoy the wedding, and have time for yourself, we recommend the following date range: March 18, 2027 – March 22, 2027. Please feel free to arrive as early in advance as you'd like and stay at the resort for as long as you'd like. Group rates are valid for up to seven nights' stay based on availability at the time of reservation. Enjoy yourself, and make this a VACATION!

Question

WHAT IS THE CANCELLATION POLICY?

Answer

Guests can cancel without penalty up until one week prior to travel. -Final balances are auto-drafted from the credit card on file 30 days prior to travel. We recommend that all guests proactively call to make final balance payments in advance by calling 1-866-211-6223 extension 2, 1, 2

Question

WHAT DOES “ALL-INCLUSIVE MEAN”?

Answer

All you can eat (gourmet restaurants and buffets), All you can drink (alcohol, mixed drinks, daiquiris, and non-alcoholic beverages), Entertainment (the resort will have daily and nightly activities including shows and a night club), Water Sports (kayaking, paddle boarding, and other non-motorized water sports are typically included), Room Service includes 24-hour room service of food.

Question

WHAT IF MY POTENTIAL TRAVEL COMPANION (ROOMIE) IS TBD, UNKNOWN AT THIS TIME, OR NOT READY TO BOOK?

Answer

Time waits for no one :) Book without them and add them to your reservation 60 days before travel. If a guest is added within 60 days of travel, the group discount will not be honored. The resort does not allow any changes after 60 days of travel. Solo occupancy hotel rates are sometimes higher than double occupancy. When we add your travel companion in the future, you'll recognize the double occupancy savings. Rates are refreshed at the time future changes are made.

Question

WHAT IS THE BEST WAY TO FIND GOOD FLIGHT DEALS?

Answer

We suggest setting up flight alerts. Our favorite is Google flights because it includes a wider range of airlines. Use search engines to find the best deal, but remember to book the flight itself directly via the airline to maximize your flexibility if your plans were to change

Question

WHICH AIRPORT SHOULD I ARRIVE/DEPART?

Answer

You should fly into Cancun International Airport (CUN)

Question

DOES EVERY GUEST NEED A PASSPORT?

Answer

YES! Each guest must have a valid passport for the entire duration of their stay in order to travel.

Question

IS GROUND TRANSPORTATION INCLUDED IN MY ROOM COST?

Answer

Each reservation booked through your group for 3 nights or more will qualify for complimentary ground transportation. Each reservation should email transfers@seasonstours.com to set up this transportation and mention. Please include the name on the reservation, group promo code (EEWMAR27XCP), group name (Erin & Evan's Wedding), and reservation confirmation number, flight information (see example template below). Keep in mind that the resort will only offer one complimentary transportation vehicle for arrival and departure - if two guests are sharing a room on the same reservation and they are not on the same flights, they will have to pay for transportation either through Seasons or through an outside transportation supplier. Seasons does not make exceptions even if there's another room reservation arriving / departing at the same time. Hi Seasons Team, Please arrange my transportation and send me a confirmation ASAP using the following details: -ARRIVAL DATE: XX -NUMBER OF PASSENGERS: XX -GROUP NAME: Erin & Evan's Wedding -GROUP PROMOCODE: EEWMAR27XCP -HOLDER OF THE HOTEL RESERVATION: XX -HOTEL´S NAME: EXCELLENCE CORAL PLAYA MUJERES -HOTEL CONFIRMATION NUMBER: XX -ARRIVAL FLIGHT NUMBER & AIRLINE COMPANY: XX -ARRIVAL TIME: XX -ARRIVAL AIRPORT: CUN -DEPARTURE DATE: XX -DEPARTURE FLIGHT NUMBER & AIRLINE COMPANY: XX -DEPARTURE TIME: XX -DEPARTURE AIRPORT: CUN -PICK UP TIME ON DEPARTURE DATE: XX

Question

WILL I NEED CASH? WHAT ELSE SHOULD I PACK IF THIS IS MY FIRST INTERNATIONAL TRIP, OR FIRST TRIP IN A LONG TIME? HOW CAN I BEST PREPARE?

Answer

We recommend that all guests read the following Pre-Travel Checklist as prepared by Just Book It Travel, to ensure a seamless travel experience. https://jbit.my.canva.site/sese-s-blog-packing-checklist-website All confirmed guests will receive very detailed traveling instructions 7-10 days prior to travel.

Question

DOES JUST BOOK IT TRAVEL LOVE REFERRALS?

Answer

Yes! Just Book It Travel is a woman-owned and managed small business that is 100% reliant on "word of mouth" referrals. If you are satisfied with the service that you've received, Just Book It Travel Destination Weddings would appreciate that you tell all of your friends about the convenience of their destination weddings and large groups' services. If you have any feedback that can enhance or improve your service experience, please contact info@justbookittravel.com so that Just Book It Travel can make things right for you!!