Erin & Alyssa
FAQs
Question
Is the resort all-inclusive?
Answer
Yes, the price listed in the Booking section covers your room, food, and drinks for the entirety of your stay. It also covers a countless number of activities for you to do onsite. Please visit the resort website for more information on dining and entertainment options.
Question
Which airport do I fly to and how do I get to the resort?
Answer
All guests should fly into Cancun International Airport (CUN) located in Cancun, Quintana Roo. The ride to the resort is approximately 1 hour.
Question
Are all wedding events located at Hard Rock Riviera Maya?
Answer
Yes! The ceremony will begin at 5:00 pm on Friday, June 3, 2022. The reception will immediately follow the ceremony. We will also be holding other events throughout the week.
Question
What is the dress code?
Answer
We ask that you wear neutral colors, white, stone, or similar colors to coordinate for pictures. Dress Code: Semi-formal / Cocktail Attire requested. Come dressed to impress! No jeans, Hawaiian shirt, or flip flops, please.
Question
What time should I arrive at the ceremony?
Answer
The Ceremony begins promptly at 5 pm we ask the guest to be in their seats by 4:45
Question
What should/could I do between the ceremony and the reception?
Answer
There will be an hour in between the ceremony and reception. Guests are welcome to go back to their rooms to freshen up or get refreshments. Feel free to hang back while the wedding party takes pictures.
Question
Is it okay to take pictures with our phones and cameras during the wedding?
Answer
We are looking forward to all of the photos you're going to take during the pre-ceremony and reception, but we ask that you keep your devices away during the ceremony. We will have an amazing photographer to capture these precious moments and would love for you all to be present with us during this time. We promise to share pictures of our special day. After the ceremony, please feel free to tag us in your photo/videos using our hashtag #KeepingupwiththeChavis'
Question
Are kids welcome?
Answer
NO! just kidding YES! The hotel is very kid-friendly with many activities for all ages. The hotel even offers a nanny service during your stay. The Hard Rock has a family-friendly side and an Adults Only side for those who just want some time to themselves without the kiddos.
Question
Do I have to pay for anything once I arrive?
Answer
The resort is all-inclusive, so you won't need to worry about paying for anything. This means that all food, drinks, taxes, and transportation are included with our room block through our travel agent. We recommend bringing extra cash if you would like to participate in excursions, spa treatments, shopping, etc.
Question
Can I drink the water at the resort?
Answer
We advise you not to drink the tap water in Mexico, but bottled water will be readily available in your room minibar and in all restaurants and bars.
Question
What should I pack
Answer
I created a packing list/ Tips for guests. https://docs.google.com/document/d/1MMFpmjvGLC-rHhXFO-VkwetAhQBMEeBKEvL77PntafQ/edit?usp=sharing&fbclid=IwAR2a9DEqYWPY5b1BGx-GAqEDFmMDvUOeD6QiYsE_CRKKSUIJ9xyYHF0hJ3E