FAQs

Question

Do I need a passport?

Answer

You will need a valid passport and Mexico will not allow travel if your passport is set to expire within 6 months of your travel date.

Question

How can I customize my stay at the resort?

Answer

You can customize many details of your stay - please use the link to explore your options! https://www.unicohotelcollection.com/riviera-maya/personalize-your-stay.htm

Question

what's going on at the resort?

Answer

Download the app before you go! PAM Hotels in the app store. In the app you can check out the daily activity schedules on the property, make dinner reservations, order room service and much more!