FAQs
Question
DO I HAVE TO STAY AT FINEST RESORT?
Answer
Resort Policy: All wedding guests must stay at the resort. We'd love for you to stay and celebrate our wedding with us, but ultimately you can choose how short or long your stay will be at Finest Playa Mujeres (the resort requires a minimum of 3 nights stay). The Travel tab has the link and details for booking your room at Finest Playa Mujeres.
Question
When should I arrive to the resort?
Answer
Our wedding is on TUESDAY December 20th Please plan to arrive at least by Sunday December 18th. Please take into consideration the possibility of flight delays or flight cancellations when booking flights. We'd hate for you to miss out on celebrating with us! Also, please be sure to check the EVENTS tab for a list of events so that you can plan your trip accordingly.
Question
When should I book my room?
Answer
As soon as you know you will be joining us! *Please note that there will likely be other weddings while we are at the resort. Rooms are expected to sell out the closer it gets to the wedding day. If you are not able to secure a room at the resort, you will not be able to attend the wedding as the resort requires all guests to stay on site.* Your room reservation is refundable and it only takes $1 to reserve and secure your room now. You can make changes (at no additional cost) to your reservation up until October 17th, 2022. Please visit the Hotel + Travel tab to get started on the booking process. *There is NO room block in place holding rooms for our group. Please DO NOT wait to book*
Question
Can I book the non-refundable option?
Answer
Yes you can, but be advised that (1) you will not receive any money back if you need to cancel for any reason, (2) you will not be able to modify your reservation at all and (3) you will be charged the full amount at the time of booking. We are asking all of our guests to use our Promo Code JWWDEC22FPM and book the EVENTS RATE + FREE TRANSFER option because it will include free cancellation up until 24 hrs from arrival and free transportation to/from the airport. We would hate for you to lose any money if you have to cancel your stay or in the case that COVID forces us to cancel our destination wedding.
Question
What's the difference between Finest Suites, Finest Club, and Excellence Club Levels?
Answer
Finest Playa Mujeres is a luxury resort, so you will not feel like you are missing out by booking one of their standard rooms (Finest suites). -Finest Suites - The resorts standard room level. Adults and kids allowed. -Finest Club - Family club level. Adults and kids allowed. Upgraded in-room premium liquor & wine bottle selection, private pool bar, VIP toiletries, private lounge with concierge service, private beach area, Nespresso machine, daily fruit & petit fours in room, fresh flowers and sparkling wine upon arrival and more... -Excellence Club - Adults ONLY building. Same club level benefits as Finest Club, except it is for adults only. For more information on each suite category, please visit https://www.finestresorts.com/cancun/finest-playa-mujeres/rooms/
Question
Do I need to tip?
Answer
Your resort fee has built-in tips for the staff, so you are not obligated to tip the staff. However, if you feel your server/bartender/etc. has delivered exceptional service, then absolutely feel free to tip at your discretion!