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January 29, 2022

Erin & Dylan

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    FAQs

FAQs

Question

What airport should I fly into?

Answer

Cancun--- All foreign citizens traveling to Mexico must fill out an official entry immigration form prior to their arrival to Mexico Visit: www.mexicotouristcard.com

Question

How do I get to the resort from the airport?

Answer

Highly recommend setting up a transfer with Lana our travel agent at lsharr@quintesstravels.com She can arrange a private car roundtrip to and from the airport for $108 per person through Mayaland Services. Other options: Kalido Travel They do private transportation to and from the resort. It is about an hour to the resort for the airport. Round trip transfers start at $125 1-5 people in a private van Private SUV start at $180 round trip

Question

What food is included with our stay?

Answer

From seasonally-inspired menus to authentic regional favorites, there is a culinary experience for every palate at Secrets Akumal Riviera Maya. Dine at one or all our nine restaurants (including six à la carte options) during your stay for a taste of the world’s cuisine. Or, sip your favorite cocktail or our signature drinks at seven bars while lounging poolside, relaxing on the beach or sharing a private moment together. Here is a link to all restaurants and bars onsite as well as hours and dress codes for each, please note some of the dinner options require reservations. https://www.amrcollection.com/en/resorts-hotels/secrets/mexico/akumal-riviera-maya/dining-drinks/?_ga=2.162142132.909846567.1639177296-1547726908.1639177296&_gac=1.216622820.1639177703.CjwKCAiAksyNBhAPEiwAlDBeLL2u1ixfOi5HMCHFpDBIwVXunb7QxB5WY1TTvGBhlGcLHzLt_GlihRoCeQ4QAvD_BwE

Question

What should I bring?

Answer

Sunscreen, Aloe. Bug cream/spray. The usual stuff to help with a hangover :) For Men-Bring some long pants, some restaurants-have a strict dress code at night for men, close toed shoes, collared shirt. They can be linen pants, jeans or khakis. A pool Float (the resort will inflate them for us) there always seems to be a shortage of floats at the pool Snorkel mask (no fins) there are sea turtles 50ft in front of the resort and amazing snorkeling.

Question

What is the restaurant dress code?

Answer

A dress code is required for all restaurants at night, please be aware that this is a strict policy. We recommend bringing one collared shirt and pants for men to have available to wear to dinners. Dress Code: Beach Casual Swim trunks, bathing suits, and flip-flops accepted. Sugar Reef- Pool Bar Manatees- Swim-up bar Barracuda- Pool Bar Daytime Casual Bathing suit cover-ups or shorts and tops and sandals required. Halftime Bar- Sports Rendezvous- Bar Casual Long shorts or Capri pants, sneakers/tennis shoes, and sandals. Ladies must wear a bathing suit wrap or cover-up. No sleeveless shirts for men. Barefoot Grill- Lunch Coco Cafe- Coffee Desires- Music Bar Market Cafe- Buffet Oceana- Seafood Showtime- Theater Seaside Grill- Grill Casual Elegance Sneakers/tennis shoes or dress sandals, dress shirts with short sleeves or collared shirts. No sleeveless shirts or flip-flops. Long pants are required for men. Bordeaux- French El Patio- Mexican Portofino- Italian Himitsu- teppanyaki

Question

Is there a wedding dress code?

Answer

The wedding and most of the reception are on the resort property and beach formal attire is recommended. The final hour of the reception will be on the beach, no shoes required :)

Question

Do I need to tip at this resort?

Answer

No you do not have to tip, however we highly encourage it. The staff at this resort works extremely hard to make your experience memorable. We suggest bringing a stack of ones, and fives or what ever your comfortable bring to tip accordingly

Question

Do I need to make restaurant reservations?

Answer

Secrets Akumal does not take reservations in any of the restaurants at any time and works under the first come first serve policy.

Question

Does the resort do a COVID test to get back in the US?

Answer

On-Property COVID-19 Antigen Testing Effective for new bookings made on or after November 15, 2021, the resorts are pleased to continue to offer complimentary antigen testing for guests staying in a club-level category or higher for three nights or more. Additionally, antigen testing is still available for all guests staying in other room categories for $35/person. For all bookings made before November 15, 2021, complimentary antigen tests will be honored regardless of the room category booked. Viral antigen and PCR tests will be provided by paper or electronic copy and will include the name and contact information for the laboratory or healthcare personnel who performed the test.

Question

What happens if I get a positive COVID test while in Mexico?

Answer

For guests traveling to ANY country with COVID-19 testing regulations in effect to enter the country after international travel, AMResorts® will extend the CleanComplete+ quarantine program. If a guest receives a positive test while on property that prevents a scheduled departure date, the cost of quarantine at the property will be covered for up to 14 days. Extended stay due to quarantine includes the guest plus one travel companion sharing the same room. This program remains valid as long as CDC and government travel regulations are in place. Complete details of the CleanComplete+ quarantine program can be found: https://info.amresorts.com/coronavirus-covid-19-status?__hstc=188681719.7b98c56d1fe95624f1c8303aa463e221.1581437879359.1610039166470.1610549786353.4&__hssc=188681719.1.1610549786353&__hsfp=2873996859&_ga=2.79241815.29633403.1610549784-1359789109.1581437867

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