FAQs

Question

How do I get to the Dreams Natura Resort from the airport?

Answer

You can book roundtrip shuttle transportation from the airport to the resort directly on Divya and Arun's travel website. Here's how: - Click on "Travel" tab. - Scroll down and click "View". - You'll be redirected to a new website; at the top, click on "Airport Transfers". - This will take you to the booking page for the shuttle service. You can also grab a taxi at the airport.

Question

Can I stay at a different hotel?

Answer

In order to attend the wedding, you must book your room at the wedding venue through our room block. More details in the "travel" tab.

Question

Where can I find more information about Dreams Natura?

Answer

Here's a brief blurb about the Hyatt Inclusive Collection app for your FAQs: To enhance your stay at Dreams Natura, download the Hyatt Inclusive Collection App! You can access resort maps, dining menus and hours, daily activity schedules, entertainment lineups, and even request services like room service or housekeeping. Additional info can be found at the resort website here: https://www.hyattinclusivecollection.com/en/resorts-hotels/dreams/mexico/natura-resort-spa/

Question

Is tipping expected at Dreams Natura?

Answer

While gratuities are generally "included" at all-inclusive resorts, tipping for excellent service is common and appreciated. Small bills in MXN or USD are helpful.

Question

Is there a dress code?

Answer

See the "Events Attire" section of the website.

Question

What fun activities can I do outside of the resort?

Answer

Beyond the Dreams Natura Resort & Spa, the Riviera Maya offers a wealth of incredible experiences! You can explore ancient Mayan ruins at Tulum or Chichen Itza, swim in stunning natural sinkholes called cenotes (many tours offer this!), or visit eco-archaeological parks like Xcaret or Xel-Ha . For a more relaxed day, consider a ferry trip to Isla Mujeres to explore by golf cart and enjoy beautiful beaches. Many excursions can be booked directly through the resort.

Question

Is the tap water safe to drink?

Answer

No, do not drink tap water in Mexico. Bottled water is widely available.

Question

What do I do about exchanging my money to Mexican pesos? Can I use my credit card to make purchases?

Answer

USD is often accepted in tourist areas, but using MXN generally gives you a better value. ATMs in Mexico often provides good exchange rates. Avoid airport currency exchanges and hotel exchanges (except for convenience) for better rates. Yes, major credit cards (Visa, Mastercard) are widely accepted at resorts, restaurants, and larger stores. Inform your bank of your travel plans beforehand.

Question

I have a food allergy, can I make a special request?

Answer

Please contact the bride or groom for dietary restrictions.