The 411

Question

WHAT IS INCLUDED?

Answer

The resort is all inclusive which means the following is included in the per person price- Food- All meals, snacks and beverages (including alcohol) There are 12 restaurants, 1 coffee/dessert bar, 15 bars, and room service too! Activities - 12 pools, daily/nightly live performances, a fitness center, paddle boarding, kayaking, cooking lessons, and yoga classes are all included. *Please Note: Spa treatments and motorized water sports (jet skis and boating) are not included. * Using our promo code (on the Hotel + Travel page) to reserve your room. *Wedding Events*- You will have access to all wedding events we will host at the resort. Airport Transportation - You will be picked up from the airport once you arrive and also dropped off at the airport at the end of your trip by the resort's transfer company, Seasons Transfers. We will send the transfer company one spreadsheet with everyone's flight information.

Question

WHAT SHOULD I WEAR TO THE WEDDING?

Answer

Beach Attire: Wear linen pants, short-sleeved button downs, maxi dresses, and sandals. No flip-flops.

Question

Would I have to pay for my own plane ticket and hotel room?

Answer

Yes, all guest are required to pay for their own plane tickets. Each guest will have to reserve their own room at the resort. If you have any questions please reach out to Jessica Sbriscia & Jayme Cornine Jess Cell - 908.319.6869 Jayme Cell - 908.319.0520 Email: Groups@HereAndAwayTravel.com

Question

ARE KIDS WELCOME?

Answer

We love children but we thought you might like a night off. Our wedding is an adults-only event. The Finest is a kid-friendly resort and has many activities for kids. Guest can request a babysitter which will be the guest's responsibility for the cost.

Question

CAN I BRING A EXTRA GUEST?

Answer

Unfortunately, due to budget and space limitations, we simply can't afford for all of our lovely guests to bring a guest of their own. Only the specific person/persons (including plus ones) named on the invitation is invited. You may bring someone with you for your stay only. They will not be attending the wedding. Thank you so much for understanding.

Question

WHEN SHOULD I RSVP BY?

Answer

February 16th 2024

Question

DO I NEED A PASSPORT?

Answer

Passports are REQUIRED for travel to Mexico. Due to the pandemic, passport services have been taking longer than usual, and they have suspended overnight services related to passports. If your passport needs to be renewed, or if you will be getting your passport for the first time, it would be best to start that process ASAP so that if you encounter any issues we have plenty of time to sort them out. *Please also note that your plane ticket must match the name on your passport EXACTLY. If you have any questions regarding passports.* Please don’t hesitate to reach out to Jess & Jayme with any questions.

Question

WHAT ARE THE ROOM RATES?

Answer

See the discounted rates for each room category above. You must use our discount code to receive these rates. You can explore the various room categories on the Finest website under the 'SUITES' tab. There are many other room categories available at the resort. The sooner you book, the better room options and availability there will be. The resort requires a minimum stay of 3 nights, when using the discount code. Above is an example of the rates of the most affordable room available at the resort. Please note the rates are *per person, per night*.

Question

WHEN SHOULD I ARRIVE AT THE RESORT?

Answer

Our wedding is on Wednesday APRIL 24,2024. Please plan to arrive at least by Tuesday morning. Please take into consideration the possibility of flight delays or flight cancellations when booking flights. We'd hate for you to miss out on celebrating with us!

Question

WHEN SHOULD WE BOOK OUR FLIGHTS?

Answer

You will be able to begin booking flights for April 2024 in July of 2023.

Question

TRAVEL TIPS

Answer

Please look at this video to get information about Cancun's airport https://youtu.be/81mezjwO0qk When you land in Cancun and get past immigration, get your luggage and clear customs. After clearing customs, you will exit to a hall where you will find different booths. Please DO NOT STOP there are timeshare companies. Walk all the way to the main gate and exit outside. -Outside is where you will find your driver from Seasons. They will be in GREEN shirts. - If you have an early flight and will arrive early to the resort, pack a swim suit in your carry on. The resort will hold your luggage until your room is ready! - Please note that there is a strict dinner attire at the restaurants. T-shirts, tank tops, shorts, and flip flops are not allowed for dinner. Men should make sure to pack collared shirts (polos, button downs) and long pants.

Question

What credit card does the resort accept?

Answer

They only accept Visa, MC & Amex (American express card)

Question

Is their an app that we can download?

Answer

Yes, it’s called the excellence Collection app which you can download on iPhone and android.

Question

How do I reserve my transportation to and from the resort?

Answer

Please email Seasons to reserve your private car service to/from CUN airport: transfers@seasonstours.com NUMBER OF PASSENGERS: PASSENGER´S NAME: HOTEL´S NAME: Finest Playa Mujeres HOTEL CONFIRMATION NUMBER: ARRIVAL DATE: ARRIVAL FLIGHT NUMBER & AIRLINE COMPANY: ARRIVAL FLIGHT SCHEDULE: DEPARTURE DATE: DEPARTURE FLIGHT NUMBER & AIRLINE COMPANY: DEPARTURE FLIGHT SCHEDULE: