FAQs

Question

How does the airport shuttle work?

Answer

We’ve grouped you with other guest arriving around the same time and sent out text with instruction. If you haven’t received a text, please reach out to Delaney immediately. When you arrive at the international terminal: 1. Exit the terminal and walk outside. 2. Pass between the outdoor restaurants. 3. Meet your driver under Umbrella #10 — they’ll be holding a sign that says “Douglass Wedding.” Please note: Inside the terminal, people may approach you offering transportation. Kindly ignore them and continue outside to meet your driver. If you need assistance, call Toll-Free 877-777-8862 or contact Jorge at +52 624 108 7194. Safe travels and see you soon!

Question

Do I need a passport to travel to Mexico?

Answer

Yes! Make sure your passport is valid for at least six months beyond your travel dates. If you don’t have one, apply as soon as possible.

Question

Do I need a visa to visit Mexico?

Answer

No, most travelers from the U.S. and Canada do not need a visa for short visits.

Question

Should I bring cash or use credit cards?

Answer

Cash is the primary payment method in town. While most places accept major credit cards, it’s wise to carry U.S. dollars or Mexican pesos.

Question

How do I get from the airport to the resort?

Answer

The bride and groom will provide complimentary transportation (by the hotel) from and to the airport.

Question

Does my credit card charge foreign transaction fees?

Answer

Check with your bank to see if your card has foreign transaction fees. If so, consider using a no-fee travel credit card or cash (U.S. dollars or Mexican pesos)

Question

Will my phone work in Mexico?

Answer

Check with your provider to see if your plan includes international roaming. If not, consider getting a Mexico travel plan or using Wi-Fi for calls and messages.