FAQs

Question

Where is the reception for the happy couple after wedding/buffet dinner?

Answer

The happy couple decided to allow their guests extra time to enjoy this all inclusive resort with beautiful beaches. No reception has been scheduled so everyone is on their own until the semi-private dinner at 6:30pm at The Terraza El Romero Buffet. Attire for dinner is semi-formal.

Question

I've been vaccinated but know the SARS and Delta variants are emerging everywhere. Must I take a covid-19 test prior to coming to Cancun?

Answer

https://www.cdc.gov/media/releases/2021/s0112-negative-covid-19-air-passengers.html

Question

How do I get tested for COVID-19 and get results back prior to returning to U.S?

Answer

https://storage.googleapis.com/cloudaio/misc/Covid%20Testing/Riu%20Covid%20Policy%20Update%204_29.pdf

Question

How do I get from the Cancun International Airport to the hotel?

Answer

Do not wait until you arrive. Reserve transportation in advance. This link will provide all the information you'll need. https://www.cancunairport.com/transportation.html

Question

What are the check in/check out times for the Hotel Rui Palace Las Americas resort?

Answer

Check-in is at 4 p.m. and check out at 11 a.m. Your booking will be upheld until 6 p.m. on the day of your arrival. If you plan to arrive later or earlier than the set time and you have not stated this in your booking, please contact the hotel by telephone as soon as possible.