FAQs

Question

I did not add on a non-stop or private transfer when making my reservation. How do I get to the hotel?

Answer

Email info@beallinclusive.net to set up a shuttle and ensure you are traveling with the wedding group.

Question

What is included in my stay?

Answer

Almost everything! We ask you do bring tip money for hotel staff, bartenders, and waiters, although all food and drinks are included. The excursions—catamaran, waverunners (jet skis), Maroma Beach (beach club with food, drinks, kayaking, and paddle boarding), water park, ecotourism ranch, and denote and underground expedition, are also included as part of the More Inclusive expansion. There are also two Starbucks on site, one located outside the lobby across from La Isla, and one inside the ice cream shop over by Casitas. It is NOT included in the All-Inclusive. There will be coffee in the rooms and at hotel restaurants.

Question

How do I set up excursions?

Answer

Meet with your Concierge when you first check in to see the list of excursions available. They are located in small huts close to your room (you will be assigned one at check in). There is also a Concierge in the front of the lobby that can provide you with all information and help with booking. PLEASE NOTE: The Concierge usually leaves around 4-4:30 every day.

Question

Are we allowed at all 3 resorts?

Answer

Yes! El Dorado is made up of 3 connected resorts, El Dorado Royale, El Dorado Casitas, and Generations. Guests of El Dorado have access to all 3. Each resort has different restaurant and bar options.

Question

Are cabanas free to rent?

Answer

Most cabanas near the pools/beach are free and first come first serve. A few are available with bottle service and extras and can be reserved through the app or your concierge.