FAQs

Question

Do I need a Mexican Visa if I am traveling on a South African Passport?

Answer

Yes, absolutely! Please click on this link to help get you setup. https://www.visasmexico.com/entry-requirements/south-african-citizens/

Question

What will the weather be like in Mexico in December?

Answer

Daytime temperatures usually reach 28°C (83 Fahrenheit) in Puerto Morelos in December with moderate heat and humidity, falling to 19°C (66 Fahrenheit) at night.

Question

Are there different restaurants at the resort or is it all buffet and what should I wear?

Answer

There are actually 8 restaurants at the resort and 6 bars. Barefoot Grill ( Light Lunch Specialties)- 11am-5pm; Casual Attire Capers (Italian Cuisine)- 7am-10am/5:30pm-11pm; casual elegance Carnival International Buffet (international Menu buffet style)- 7-11am/ 12:30-4pm/ 6-10pm; formal attire Castaways (poolside dining)- 11am-5:30pm; casual attire Cin cin (Mediterranean Gourmet Cuisine)- 5:30-11pm;Formal Attire Coco Cafe (24 hour Cafe)- 6am-11pm; casual Mercure (French Cuisine)-5:30-11pm; Formal Spice (Asian Cuisine)-5:30-11pm; casual elegance Tamarindo (Mexican Cuisine)- 5:30-11pm; casual elegance Scores (sports bar)- 6pm-1am; casual Splash (poolside bar)-9am-5pm; beach casual The lounge (preferred club bar)- 7am-11pm; casual The mix (beach bar)-10-12am; beach casual The Reef (Swim Up Bar)- 6:30-10:30pm; beach casual Time Out (outdoor Bar)- 10-1am; beach Casual Moments (lobby Bar)- 10-1am; casual

Question

Is there a spa at the resort?

Answer

Yes! Dreams Spa by Pevonia offers on-site spa services at Dreams Jade with a full menu of services and packages including a’ la crate treatments and treatments for the whole family. There are 13 indoor treatment rooms, a swirling hydrotherapy circuit, sauna, steam room and private shower. There is also a full service makeup and hair salon with all natural products from Pevonia.

Question

Anything we should prep for?

Answer

The Mexican Mosquitoes are on a whole other level, the resort will have bug spray and after bite spray which you will 100% need! If you have anything that helps bring it with but make sure it’s not in a spray can. The Mexican sun is also on a whole other level and it is spicy! SPF 100 may not be able to save the fair skin, bring your hats, UV protective vests, sunblock and anything else to help!