FAQs

Question

Why can't one of my guests RSVP?

Answer

Here's a few other troubleshooting steps we suggest: - All guests must have a first and last name on the guest list in order to submit an RSVP. The RSVP form will not go through if there is a missing name, so make sure your guests are filling in any required fields. - Guests must enter their name as it appears in your guest list, if they are using a nickname or if there's a typo in their name in your guest list, they may get an error when searching their name. - Guests should only search one name at a time in the RSVP page search bar, trying to search multiple names at once will yield an error. It could be as simple as a guest typing in their name incorrectly. If they do this several times, they will be temporarily locked out of the RSVP page. No worries! They will be able to try again in 15-20 minutes or can reach out to our support for some help submitting their RSVP over the phone.