FAQs

Question

Do I need a passport to attend?

Answer

Yes, traveling to Mexico requires a valid passport for entry. Be sure to check the expiration date and renew it if needed (if it expires August 12, 2026 or sooner, please renew!)

Question

Do I need a converter for outlets?

Answer

Nope! Secrets uses the same plugs and voltage as the U.S., so your devices should work fine.

Question

Is there an app to help me during my stay?

Answer

Yes! There are two apps we recommend downloading: 1. Hyatt Inclusive Collection: You can find info on entertainment, restaurants (opening hours, dress codes, menus, etc.), resort policies, and more ahead of your stay 2. JustIN Mobile: The resort will have you download this at check-in, this will be your key for your room! (aka no wrist bands!! IYKYK)

Question

Do I need to arrange my own transportation once I arrive?

Answer

We will provide shuttles both ways to and from the airport. Further transportation details will be sent out closer to the wedding.

Question

Do I need to make dinner reservations?

Answer

Secrets Moxché does not require dinner reservations. All restaurants are first-come, first-served, and you can check menus, dress codes, and more anytime on the Inclusive Collection app mentioned above!

Question

Is tipping expected at the resort?

Answer

Tipping is customary but completely up to you. Pesos are preferred (U.S. dollars are also accepted). A common guideline is about 20–50 pesos ($1–$3 USD) for drinks or meals and 50–100 pesos ($3–6 USD) per day for housekeeping. Bell staff usually about 20–50 pesos ($1–$3 USD) per bag.

Question

What will the welcome party be like?

Answer

Our “Welcome to Mexico” party will have music, tacos, drinks, and plenty of mingling. Dress resort casual, think polished but comfortable, like sundresses, nice shorts with a blouse, or collared shirts. Come ready to have fun!

Question

What is the dress code for the wedding?

Answer

Beach Formal/ Semi Formal *All colors and patterns encouraged..except no white please =) *Ties optional *No Flip-Flops, Jeans, or Hawaiian Shirts

Question

Is the water safe to drink?

Answer

Tap water is not recommended; bottled water is available throughout the resort.

Question

What can I do during my stay?

Answer

It’s your vacation, so do whatever feels right! You can relax by the pool or beach, enjoy shows and activities at Secrets Moxché, or even explore Playa del Carmen on excursions off resort. We will be sending out daily plans for anyone that wants to join!

Question

Will there be sand during any wedding events?

Answer

Partially! Our wedding reception is located at the "Mystique Area" which is a mix of some shallow sand, grass, and pavement. We would recommend if ladies are wearing heels to do a block style or wedge!