FAQs

Question

What does an All-Inclusive Resort mean?

Answer

An All-Inclusive Resort means the amount you paid to book your suite includes an unlimited amount of food and drinks (alcoholic and non-alcoholic) your heart could desire during your stay from all 10 restaurants and 9 bars and lounges spread throughout the resort!

Question

When should I RSVP by?

Answer

We kindly ask that you RSVP and have your room booked with the resort by Friday, March 28th, 2025. Please note that is also the last day the Group Promo Code will be available. You can submit your RSVP right here on our wedding site!

Question

How do I get from the airport to the resort?

Answer

When booking your room you should have picked the refundable room and free transportation price! So when you receive the confirmation email for your room booking scroll down a bit and there will be an email to book your transportation with Seasons transfers!

Question

Is there a dress code for the Welcome Party on Thursday night?

Answer

Yes! The Welcome Party we are asking for Beach Casual! We suggest that men wear a short-sleeved button down or polo shirt with slacks or shorts and ladies wear a sundress or dressy separates, like a nice top and skirt.

Question

Is there a dress code for the ceremony?

Answer

We’d love to see our family and friends to get dressed up for our big day! Dress to impress in your best cocktail attire. We suggest that men wear a long sleeve or short sleeve dress shirt with a tie if you want and slacks or dressy shorts while women wear a dress or dressy separates. Please no jeans/denim or beach flip flops. The ceremony, cocktail hour and reception are all being held outside! Please note for ladies that the ceremony is in the sand when considering shoes! Please no black or dark/bright colors, we are going for more of a more earthy neutral/boho color scheme.

Question

Are kids welcome?

Answer

We love everyone's kiddos but we fell in love with an Adults Only All-Inclusive resort and were wanting all of the amazing parents we know to be able to take a little vacation while celebrating with us! Anyone over 18 is more than welcome to join the celebration!

Question

Are there dress codes for the restaurants at the resort? If so, what are they?

Answer

Yes there are different levels of dress codes throughout the many restuarants! Each level is labeled and what the level implies is below: Casual For Ladies and Gentleman: Shorts, bermudas, sarongs and sleeveless t-shirts are welcomed. Swimwear and wet clothes are not allowed. Footwear must be worn at all times. Regular Casual: For Ladies: Long pants, Capri pants, skirt and blouse, or dress. For Gentlemen: Shorts, Bermudas, Capri or long pants. Dress shirt, collarless shirt, or polo shirt. Casual shoes or elegant sandals must be worn. Sleeveless t-shirts, tank tops, and beach sandals, or flip flops are not allowed. Casual Elegance: For Ladies: Long pants, Capri pants, skirt and blouse, or dress. For Gentlemen: Long dress pants and a collared shirt. Casual shoes or elegant sandals must be worn. T-shirts, tank tops, collarless shirts, shorts, beach sandals, or flip flops are not allowed. Majority of the restaurants are Casual or Regular Casual for breakfast, lunch and dinner with just a few Casual Elegance dress codes at dinner! If you are wanting more details for each restaurant please check out their Flavors & Spirits tab on the resort website or by using this URL: https://www.excellenceresorts.com/riviera-maya-cancun/excellence-riviera-cancun/flavors-and-spirits

Question

What are the average temperatures for Cancun in May along with sunrise & sunset times?

Answer

The average temperature in Cancun in May for a typical day ranges from a high of 86°F to a low of 79°F. Some would describe it as pleasantly warm with a gentle breeze. The average day in Cancun during May has 13.1 hours of daylight, with sunrise at 6:09 AM and sunset at 7:17 PM. In May, Cancun is moderately humid with an average amount of 75% (relative humidity), which could be described as sticky.

Question

I have a food allergy, can I make a special request?

Answer

Yes! If you have any food allergies or restrictions please let Chyler know so the proper accomodations can be made!

Question

I AM SO EXCITED AND CANNOT WAIT! WHAT CAN I DO TO GET READY FROM NOW UNTIL I GO?

Answer

Yay! Us too! We cannot wait to celebrate with each and every one of yall on the gorgeous beach in Cancun! Make sure that your Passport is up to date and that it will not be expiring 6 months before and/or after the trip. If it is to be expiring a few months before or after May 2025, I would go ahead and start the renewal process. This process has been taking an extremely long time to be approved, so make sure you do it far in advance! Also, make sure you download the "The Excellence Collection" app on your phone. This will give you access to all the resorts menus, dress codes, and a map of the resort. This will be helpful when trying to decide on what and where to eat. Also, certain restaurants have certain dress codes, the app will list all the details (location, times of operation, dress codes) for each restaurant and bar.