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FAQs

Question

How to Book

Answer

Go to https://www.excellenceresorts.com/ Find the booking engine. Usually “Check Availability” on mobile phones at bottom of screen. Select your Destination, Check-in and Check-out dates, Number of guests, and add the Promo Code. Promo code: ACWJAN27XCP Click “CHECK AVAILABILITY” Make sure you get the message: “Promotional code applied” In the comments box, please add the promo code. Promo code: ACWJAN27XCP Complete your booking, and that is all. Important Dates: Book by: September 26, 2026 to receive the exclusive group rate. Rooms are first-come, first-served - no blocks are being held. Final payment: Automatically charged 30 days before arrival. Free cancellation: Cancel up to 24 hours before arrival for a full refund (unless booking a "Non-Refundable" rate).

Question

Contact Info

Answer

Aleksandra & Christopher: 516-343-5531 Maid of Honor: 516-205-9138 We can't wait to celebrate with you in paradise!

Question

When & where is the wedding?

Answer

The wedding is at Excellence CORAL Playa Mujeres on Thursday, January 28, 2027 at 03:00 PM!

Question

I already booked without the promo code…

Answer

All guests who are part of the group will need to book with the following promo code in order to enjoy the special group benefits. This promo code will be valid until September 26, 2026. Any new bookings or modifications to existing reservations (name, occupancy, travel dates, room type, etc.) after this date would only be confirmed without the promotional rate and without the promo code. Unfortunately, no exceptions can be made once the promo code has expired. If you already booked, you need to cancel your reservation and book with promo code. Using the promo code makes you a guest at the wedding. Promo code: ACWJAN27XCP

Question

Why must I book as soon as possible?

Answer

There is no Room Block, and suites are subject to availability so it would be advisable for everyone in the group to book as early as possible. It is a major possibility that if you do not book as early as possible there will be no room available for you. Support Department: groups6@theexcellencecollection.com

Question

Are kids allowed?

Answer

Adults only, all inclusive resort.

Question

I don’t have the funds to book right now…

Answer

That’s fine! Using our special wedding promo code allows you to book with $0 deposit guaranteed! We checked LOL. So, BOOK NOW because it costs nothing to cancel later if need be.

Question

I have a food allergy, can I make a special request?

Answer

Yes, speak to the bride.

Question

I need help booking!

Answer

There is an available video tutorial. Please contact the maid of honor.

Question

How long do I have to stay?

Answer

3 night minimum