FAQs
Question
What should I bring?
Answer
Sun lotion and mosquito repellent are a necessity in Tulum. It is recommended that you use biodegradable products as they are better for the environment but also because it is preferred that you not enter cenotes or the ocean if your products are not biodegradable in order to preserve the wonderful nature.
Question
Do I need cash?
Answer
In Tulum you can pay with Pesos or Dollars – A lot of places also accept credit cards but you will need cash for i.e. taxis. If you wish to withdraw money, we recommend using the ATMs in town as their fees are a lot less than the ATMs on the beach strip. HSBC and CI Banco in downtown Tulum are the best. If you bring USD, we recommend changing them to pesos in the “casa de cambio” in downtown Tulum.
Question
What is the best way to get around?
Answer
The Tulum Beach road is easy to get around by foot, bikes or taxi service. Bikes are easy to rent ($5-10 USD per day) and often available through the hotels. Taxis are safe and plentiful in Tulum. Just make sure you check the price before you get in. The taxis here do not use meters and the drivers will try to earn a bit extra when they see a tourist so if you think the price is a bit much, just say no thank you and check with the next one. Taxis charge a bit more at night time. You can also rent a car which is very affordable. If you think this is your best option, reach out to our concierge for assistance.
Question
Do I need a passport?
Answer
YES. A valid passport is required to travel to Tulum, Mexico. Please check the expiration date!
Question
Do I need to get COVID tested?
Answer
For travel from the United States into Mexico, it is no longer required to have tested negative for COVID. There are no vaccination requirements. You can also freely return to the United States without testing. https://mx.usembassy.gov/covid-19-information-for-u-s-citizens-in-mexico/
Question
Will I have cell service?
Answer
Yes, but this depends on your cell service carrier. We recommend contacting your servicer prior to arrival to set up a temporary international plan if necessary, to avoid fees. Of note, there is little cell phone reception along the hotel strip in Tulum but almost all hotels and restaurants offer WiFi.
Question
What will the weather be like?
Answer
December is one of the best times to visit Tulum. Hurricane season is over but it still has not hit the busiest time of the year yet. Weather will be warm but not too hot, average of 80-83 degrees with a low of 65-70 degrees, so be sure to pack a light jacket!
Question
Is Tulum safe?
Answer
Yes, Tulum is safe for travelers. While there has been an increase in gang related crime, is it safe for the average tourist, especially in Tulum Beach in the main area. Please be smart while you are in Tulum. Travel in groups, do not go off by yourself. There will be shuttle rides and taxi service to get around, most importantly at night when heading home. Please do not buy ANYTHING from local sellers.