FAQs

Question

HOW DO I RSVP FOR THE WEDDING?

Answer

To confirm your attendance at Cherry Wu and Andy Cheng’s wedding, please book your room through the “RSVP / The Resort” tab on this website with our official destination wedding coordinators, Just Book It Travel. Just a $100-per-person room deposit is required. RSVP by ASAP to guarantee your spot!

Question

DO I HAVE TO BOOK WITH JUST BOOK IT TRAVEL?

Answer

Yes. In order to attend the wedding events, you must book your stay through Just Book It Travel. They manage the guest list, room block, transportation, and event logistics—providing group rates, concierge-level support, and easy payment options.

Question

ARE KIDS INVITED?

Answer

Although we absolutely love your little ones, this will be an adults-only celebration. The resort is strictly adults-only and will not allow access to anyone under 16 years old. We kindly ask that you make arrangements for a kid-free weekend so everyone can relax and enjoy the festivities to the fullest. Thank you for understanding!

Question

WHAT ARE THE SUGGESTED TRAVEL DATES?

Answer

While the wedding takes place on October 16, 2026, we’d love for you to enjoy a full vacation! We recommend October 14–18, 2026 so you can enjoy the resort, attend the wedding, and relax. Group rates apply for up to 7 nights, subject to availability. A 3-night minimum stay is required to attend the wedding.

Question

CAN I BRING ADDITIONAL GUESTS?

Answer

Yes! Guests can bring a travel companion (plus one)

Question

WHAT IF I’M UNSURE OF MY EXACT TRAVEL DATES?

Answer

Book now and finalize later! Changes are penalty-free until March 27, 2026. If in doubt, reserve a longer stay—you can reduce nights later (subject to availability).

Question

WHAT IS THE PAYMENT SCHEDULE?

Answer

• $100 per guest deposit confirms your RSVP • Optional monthly payments (not auto-drafted) • 50% of the remaining balance is due by March 27, 2026 – This portion becomes non-refundable after this date • Final balance due: May 8, 2026 – At this point, 100% of the balance is due and non-refundable • Travel protection is strongly recommended to protect your investment

Question

CAN I PURCHASE TRAVEL PROTECTION?

Answer

Absolutely—and it’s highly recommended! Protect your investment from the unexpected. You can purchase at the time of booking or within 10 days. Independent coverage is also accepted.

Question

WHAT IS THE CANCELLATION POLICY?

Answer

• Before March 27, 2026: Only $50 of the deposit is non-refundable. • On/After March 27, 2026: 50% of the total balance is non-refundable. • On/After May 8, 2026: All payments are non-refundable. Refunds must be requested through your travel insurance provider, if applicable.

Question

WHAT TIME IS CHECK-IN?

Answer

Check-in begins at 3:00 PM. If you arrive early, feel free to enjoy the pool, beach, and restaurants while your room is prepared. Pro tip: Pack swimwear in your carry-on!

Question

WHAT DOES “ALL-INCLUSIVE” MEAN?

Answer

At Atelier Playa Mujeres, “all-inclusive” means a luxury experience where almost everything is taken care of: • Unlimited gourmet dining at buffet & à la carte restaurants • Premium cocktails, beer, wine & non-alcoholic beverages • Pool & beach wait service so you never have to leave your lounger • 24/7 room service for in-suite indulgence • Daily activities, live music & nightly entertainment • Access to non-motorized water sports like kayaking & paddleboarding • Fully equipped fitness center and wellness classes • Artful design, thoughtful touches & Handmade Hospitality throughout your stay

Question

WHAT’S INCLUDED WITH MY BOOKING?

Answer

• Concierge support from Just Book It Travel • Flexible monthly payment plan • All taxes & fees—no hidden charges • Optional travel insurance • Peace of mind: we’re here to help every step of the way!

Question

HOW CAN I FIND GOOD FLIGHT DEALS?

Answer

Set alerts on Google Flights and book directly with the airline for more flexibility. Flights to Cancun (CUN) are typically available 10–11 months in advance.

Question

WHICH AIRPORT DO I FLY INTO?

Answer

Cancun International Airport (CUN)

Question

HOW CAN I SCHEDULE MY GROUND TRANSPORTATION FROM THE AIRPORT TO THE RESORT?

Answer

It’s easy! The JBIT team will contact you 90 days before the wedding with the best options for the entire group. Stay tuned!

Question

DO I NEED A PASSPORT?

Answer

Yes! All guests need a valid passport to travel to Mexico. Double-check that it’s valid for the full duration of your stay. If you don’t have one yet, apply early! Expedited processing can take up to 12 weeks.

Question

DOES JUST BOOK IT TRAVEL LOVE REFERRALS?

Answer

Yes! Just Book It Travel loves referrals. Our agency is built on amazing service. If you loved your experience, we’d be thrilled if you spread the word! For feedback or suggestions, email: info@justbookittravel.com