FAQs

Question

When should we arrive/depart?

Answer

The trip is set up for 5 nights. Most people are going Tuesday-Sunday. The following Monday is Memorial Day. Feel free to extend your trip in either direction. The room block price is set for arrival or departure two days on either side of Tues-Sun. Zack and I will be traveling Mon-Sat. We will be leaving Sat for our honeymoon!

Question

What are the most important things to know about traveling?

Answer

PASSPORTS are required to enter Mexico. They must be valid for at least 6 months past the day you return home. Please confirm that the name on your passport matches your airline ticket information. Bring all documents provided by the travel agent. FLIGHT: On your flight to Cancun you will need to complete 2 documents provided by the flight attendants. A visitor’s permit (1 per person) and a customs form (1 per family). Have a pen, your passport, and resort information readily available. ENTERING MEXICO: You will go through customs and immigrations at your point of entry into Mexico. If you have a connection in the United States before Mexico, you will go through customs at that location. Once you land in Mexico you will go through immigrations. Have your passport and customs form ready. You can go up as a family, they will ask you some questions and stamp your passport. A portion of the immigration form will be returned to you. DO NOT LOSE THIS FORM! There is a fee to replace it if you lose it. We suggest keeping it with your passport and lock them both in your safe at the resort. TRANSPORTATION: After immigrations, head to baggage claim and go through customs again. There is a chance you will be randomly selected for a luggage inspection. Once through customs, walk right past all the timeshare sellers; they are not your transportation (although, they may pretend to be). Head straight outside and look for your transfer by their company name or uniform. It’ll take about 30-45 minutes to get to the resort from the airport. The transfer company will want to meet with you at the resort to discuss departure pick-up time. Make sure to confirm your departure time from the resort the day before you are scheduled to leave the resort.

Question

How do I get from the Cancun Airport to the resort?

Answer

If you use CARM Tours and Transfers for transfers to and from the airport in Cancun, for a discounted rate use code: baker-carpenter You can also choose to have cold water ($1) or Dos Equis ($2) or Corona ($2) waiting for you for the drive to Dreams Playa Mujeres https://www.cancunandrivieramaya.com CARM tours and transfers have staff at the airport to greet you. They hold a sign with your name and their logo on it. CARM staff is waiting OUTSIDE for you. Don’t stop to talk to anyone inside the airport. If you have any problems locating your greeter, just call them at 407-284-1673.

Question

What should I pack? And what’s the weather like in May?

Answer

PACK YOUR BAGS! Passport, Airline ticket & Travel documents Credit/Debit/ Cash in low bills (notify banks) Prescriptions (in original container) & Medications (headache, nausea, etc.) Bathing suits/ Cover-ups Casual & Dressy attire Men must wear pants and closed toe shoes to most meals in the resort. (Dressy sandals are okay indoors. Shorts are permitted on restaurant patios). Flip-flops, Dress sandals Sunglasses/ Hats Workout clothes/ Sneakers if you plan on exercising Toiletries Sunscreen, Aloe & Bug repellant CARRY-ON: We recommend you keep a bathing suit and change of clothes in your personal item in case you arrive before room check-in. WEATHER: The temperature in Playa Mujeres in May for a typical day ranges from a high of 85°F and a low of 79°F. Humidity averages about 75%. Some would describe it as pleasantly warm with a gentle breeze. Sunrise will be approximately 6:05am and Sunset around 7:20pm

Question

What should we know about the resort?

Answer

This resort has 502 suites and is surrounded by secluded white sand beaches and the turquoise Caribbean Sea. There are three levels of swimming pools spanning over 65,000 square feet, including two infinity pools with breathtaking ocean views, six whirlpools, a children’s pool, a water park for little ones, water park for all ages, and a lazy river for preferred level guests. Everything is included with no wristband required —Gratuities are included in your resort package and are not expected; however they are appreciated, $1’s and $5’s go a long way! I have found that if you tip the housekeeping staff they will normally leave extra goodies in your room! There is an I-pad in your room that provides resort information and things to do nearby. You can also use the I-Pad to order room service. All rooms include a balcony, jacuzzi, mini-bar, hair-dryer, robe, and iron. Mini-bars are stocked daily and are free of charge (includes water, refreshments, and beer) You can enjoy unlimited premium drinks at any of the thirteen bars and lounges which include 4 non-alcoholic bars for teens & tweens. 6 gourmet à la carte dining, a buffet, a grill, a cafe with an ice cream parlor, daily refreshed mini bar, pool and beach wait service and more! There is also 24 hour dining options that allow you to enjoy late night bites at Tides. Or stay in and order room service. It’s all available at any hour day or night. There are complimentary green fees and roundtrip transportation to the 18-hole championship golf course, only five minutes from Dreams Playa Mujeres’ lobby, designed by Greg Norman located inside the Playa Mujeres complex. There are endless daytime activities, live nightly entertainment, Explorer’s Club for Kids with supervised day and evening activities, and a Core Zone Teen Club with teenager-oriented activities.

Question

What is included in each suite?

Answer

Junior Suite Garden OR pool View – 602 sq. ft. All suites are available with either one king-size bed or two queen beds and include a St. Thomas Marble counter top, ample closet, steam iron and more. Up to 3 adults can stay in one room. To ensure your family’s comfort, a separate living area with a sofa bed connects to the beautifully furnished private terrace, which includes a hydro tub overlooking the resort’s gorgeous gardens or pool. Rotating mirrors provide privacy to the bathroom area which offers a rain shower, double vanities, water closet, a scale, an additional phone (because who doesn’t want to call room service from the potty), hair dryer, vanity mirror, full length mirror, bathrobes and slippers. All Suites offer the following amenities and inclusions: • One king or two queen size beds • 48" flat screen satellite TV • Furnished sitting area with sofa bed • Whirlpool on the terrace • Blackout drapes • Ceiling fan • Direct dial telephone • Alarm clock radio with capability to connect several electronic devices • USB connectors • Electronic laptop-size safe • Daily refreshed mini-bar with beer, soft drinks, juices and bottled water • Nespresso coffee machine • Hair dryer and vanity mirror • Rain shower and double vanities • Full length mirror • Bathrobes and slippers • Dreams Box for private room service delivery • Tablets in all rooms with resort information, such as the room service menu, Spa treatments, the Sundial, and more

Question

Tell me about the restaurants and dress codes for each.

Answer

Dolce | 6:00am - 10:00pm • A café serving premium coffee, pastries and a large variety of ice cream options in a casual and relaxed atmosphere • Dress Code: Casual Fusion Nikkei Cuisine | Dinner 6:00pm - 11:00pm (NEEDS RESERVATIONS) • Japanese cuisine influenced by Peruvian ingredients served à la carte • Hibachi tables for show cooking • Dress Code: Casual Elegance Gaucho Grill | Dinner 6:00pm - 11:00pm • à la carte Rodizio with unlimited Brazilian appetizers, salads and meats carved table-side • Dress Code: Casual Elegance L’Etoile* | Dinner 6:00pm - 11:00pm • French cuisine • Dress Code: Casual Elegance • 13 years or older Maris | Lunch 12:00pm – 5:00pm Dinner 6:30pm – 11:00pm • Fresh seafood, ceviche, seafood cocktails, catch of day and more served À la carte • Dress Code: Breakfast and Lunch: Casual; Dinner: Casual Elegance Mezés | Dinner 6:00pm – 11:00pm • Mediterranean served à la carte in a Moroccan inspired Ambiance • Dress Code: Casual Elegance That’s a Wrap | Lunch 11:00am – 5:00pm • fast-casual eatery • Offering a variety of healthy ingredients to create a salad or wrap/paninis & sandwiches Dress Code: Casual Tides | Lunch 11:00am – 5:30pm Late Night Bites 11:00pm – 6:00am • Snacks, pizza, hamburgers and hot dogs served poolside or ordered to your room • Dress Code: Casual Tres Colores | Dinner 6:00pm – 11:00pm • Traditional Mexican à la carte • Dress Code: Casual Elegance World Café | Breakfast 7:00am – 11:00am Lunch 12:00pm - 4:00pm Dinner 5:30pm - 10:30pm •buffet with several themed stations • Dress Code: Casual Dress Codes Casual ~ Bermudas, long shorts or capri pants. Sneakers, tennis shoes or sandals. No sleeveless shirts for men. No bathing suits. Ladies must wear a bathing suit wrap or cover-up. Casual Elegance – Sneakers, tennis shoes or dress sandals (no flip- flops). Dress shirts with sleeves. Long pants required for men. No sleeveless shirts for men

Question

What do I need to know about getting back to the airport to go home?

Answer

DEPARTING MEXICO: Sadly, all good things must come to an end. Remember to meet/call your transfer company to confirm your pick-up time. The Cancun airport can feel like a zoo. Be sure to have your immigrations form and passport to exit the country.

Question

Do I have to be COVID vaccinated to travel to Mexico?

Answer

No. Vaccinated or not, you will schedule and complete a COVID test at the resort before coming back to the US. (Info as of 4/18/22)