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Charmaine & Joseph

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FAQs

Question

How do I RSVP?

Answer

Your RSVP will be your room reservation via the link in the travel tab!

Question

How long should I stay for?

Answer

As long as you'd like! We are staying for about a week, starting Tuesday, January 6th. There is a 3-night minimum, so if that is your choice, we’d recommend Thursday through Sunday. We will have some activities sprinkled in that are open for anyone to join during the week. Ultimately, we'd love for you to be here, unwind, and enjoy the trip.

Question

Can I book my stay at another hotel?

Answer

We strongly suggest booking your stay with our Wedding Room Block at Live Aqua Cancún as we look forward to spending time with everyone at the resort! If needed, you may book elsewhere, however there is a $190 "event pass" per guest that you must pay to attend the wedding festivities. The event pass will allow you to enter the resort 30 minutes before the wedding. Please inform one of us if you plan to stay elsewhere.

Question

Do I have to use the travel agent?

Answer

Yes, please do! That’s what she is there for. We have a room block of reserved rooms, with a variety of types to suit your parties' needs. If you need more or less from a room, just ask her! (There are also penalties for booking outside of the room block as it is outside of our parties’ inclusions) Booking and details here: https://kptravelgroup.com/santostapia

Question

What does the travel agent do, and what do I do?

Answer

You will book your own flights and any extra excursions you may want to experience during your stay. Kathryn will coordinate your hotel room(s) and airport transportation.

Question

What if I want a different room than what's listed as available?

Answer

Please let Kathryn know which type of room you would like and she will work with you! She is here to help and ensure you get the room you'd like, or as close as possible.

Question

What is the attire?

Answer

Daily: The attire for the resort varies from normal beachwear to "resort casual" or "resort elegant" for their nicer restaurants. For the Wedding: Beach Formal Attire. Reminder: The ceremony & cocktail hour will take place on the beach but shoes will be suitable again during the reception.

Question

Am I able to bring a plus one?

Answer

Unfortunately, we won't be able to accommodate extra guests at the wedding that did not receive a personal invite. You are more than welcome to book a room with someone who did not receive a personal invite, but we cannot accommodate your guest during the wedding festivities. Please reach out to us if you have questions.

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