FAQ
Question
Do we need to make Reservations for restaurants?
Answer
Reservations can only be made after check-in and up to two days in advance. We strongly recommend this be the first thing you do once you arrive, as restaurants fill up quickly. You can book through the app or guest services. Download here: https://apps.apple.com/us/app/palladium-hotel-group/id520047102
Question
What amenities are located in each hotel section?
Answer
Getting Familiar with the Resort The resort has several sections. 1. TRS (Adults Only) 24-hour lobby bar Access for guests staying at TRS or Family Selection 2. White Sands Select Where our wedding reception will be Pool here is more kid-friendly (Colonial pool is much deeper) 3. Colonial Main hub for entertainment, shows, and shops Wedding chapel is located next to this section 4. Kantenah Home to the lovely Hemingway Bar (great for evening cigars and cocktails) 5. Family Selection Butler service Private pool Private beach access Access restricted to Family Selection guests
Question
What is the dress code?
Answer
We invite guests to dress in elegant resort attire. Women are encouraged to wear sunset-inspired colors. For men, please avoid Hawaiian shirts and shorts.
Question
Where are the Pools?
Answer
Pools Colonial/Kantenah Pool – Very deep Children’s Water Park (Colonial) – 9am–6pm Adults-Only Jungle Pool (White Sands) – Open late (midnight/1am) Spa Pool (Adults Only) – Technically requires a spa visit, but there is a gym nearby if needed 😉 TRS Pools – Access for TRS & Family Selection guests only Family Selection Pool – For Family Selection guests only
Question
How to get around at the resort?
Answer
The resort is large, but easy once you understand it! Golf carts run continuously around the outer path of the resort. You can catch them at any lobby or along the main cart pathway (bottom of the map). Just wave one down. If calling from your room, expect delays. There are also walking paths through the trees and between lobbies — they are lit at night and often quicker and quieter. ⚠️ The White Sands bridges can be steep and dimly lit. Please be careful, especially at night. PRO TIP: if you want them faster tip well when you get there and ask for a workers WhatsApp (app that allows you to text off Wifi) and then message the employers directly.
Question
Where do eat?
Answer
Preview restaurants here: https://www.grandpalladiumwhitesand.com/restaurants_bars.asp Again — make reservations as soon as you check in. Restaurants are limited and fill up fast.
