FAQsFAQs

Question

To whom can I contact if I have a doubt?To whom can I contact if I have a doubt?

Answer

Our dear wedding planner Alejandra Iracheta reservas3@bodayplaya.com +52 8124332688

Question

Will there be nannys available for the kids?Will there be nannys available for the kids?

Answer

Yes! We are reviewing the option of hiring and adapting everything depending on the quantity but kids will be allowed

Question

How can I arrive to Mexico from Belgium or Europe in General?How can I arrive to Mexico from Belgium or Europe in General?

Answer

Choosing the Best Departure Airport Frankfurt (FRA): The best option if you want a direct flight. Condor operates non-stop flights to Cancun. Amsterdam (AMS): KLM sometimes offers direct flights, but many options have layovers. Brussels (BRU): No direct flights, but good connections via Air France (via Paris), Iberia (via Madrid), or Lufthansa (via Frankfurt). 2. Flight & Airline Options Direct Flights: If you prefer a non-stop journey, look at Condor from Frankfurt or check if KLM from Amsterdam has availability. Best One-Stop Options: Consider Iberia (via Madrid), Air France (via Paris), or Lufthansa (via Frankfurt). Budget Airlines: Sometimes, flights with TUI or Air Europa via Madrid or another hub can be cheaper. 3. Layover Considerations If you have a layover in the U.S. (e.g., Miami, Dallas, Houston, Atlanta) → You’ll need ESTA (even if only transiting) and extra time for immigration checks. Layovers in Europe (Madrid, Paris, Frankfurt, etc.) → Easier, as you stay within the Schengen Zone before departing to Mexico. 4. Cancun Arrival Tips Tourist Card: Mexico no longer requires a paper FMM form for most European travelers, but check if your airline requires anything special. Airport Transfer: Pre-book a shuttle, taxi, or rental car. Official ADO buses are the cheapest option to reach downtown. Avoid Airport Scams: Ignore people offering "free taxis" or overpriced tours at arrivals.

Question

Can I reserve more nights at the hotel?Can I reserve more nights at the hotel?

Answer

Yes, please add the number of nights in the window of notes below the reservation.

Question

What is included in the hotel?What is included in the hotel?

Answer

All Inclusive experience Private bathroom with shower Balcony with hammock Minibar with soft drinks, water, juice, and domestic beer Satellite TV with LCD screen Purified water ROCK SPA® bath amenities Bathrobes and slippers (bathrobes available upon request) Digital safe (laptop size) Individually controlled A/C Coffee maker Digital dial telephone Bluetooth alarm clock radio Hairdryer Iron and ironing board Wireless internet connection 24-hour room service Nightly turndown service – upon request.