Loading
Loading
Loading
Loading
Loading
Loading

Alyssa & Max

    Home
    FAQs

FAQs

Question

Passport!

Answer

Please don’t forget your passport! In addition, please check your passport expiration date. Laws and regulations state you must renew your passport before the 6 month expiration period. Passports can take 3 months to arrive so plan ahead!

Question

What time is the ceremony?

Answer

The ceremony starts at 5pm. We ask for all guests to arrive BY 4:45pm. If you are late, you will be kindly asked to not enter the ceremony space. Please wait and enter during cocktail hour.

Question

Is there a dress code?

Answer

YES, dress to impress! The ceremony has a strict formal dress code. Women: long dresses. Men: suits (tie not required).

Question

Can I take pictures during the ceremony?

Answer

We will be having an “unplugged” ceremony. This means we ask guest to not take photos during ceremony. We ask all guests to follow this and be completely present during our special time. We hired professional photographers that will capture the special moment. We are excited to share the photos with you.

Question

How do I book my room?

Answer

We blocked off a variety of rooms at the Hyatt Ziva. Please check the travel section to follow the Tripguy link and book your room. We ask all guests to book through Tripguy only. Guest must stay a minimum of 3 nights, and can extend for a longer stay based on availability.

Question

Will there be transportation to and from airport?

Answer

Yes! Transportation is included with your room reservation when you book through TripGuy.

Question

What is the closest airport to resort?

Answer

The closest airport is the Cancun, Mexico (CUN) airport.

Question

What happens if I don’t RSVP in time?

Answer

If we do not receive your RSVP in time before the date we provided, we will mark you as not attending. We will miss celebrating with you, however we have to provide the resort our total guest list before a deadline and cannot accept late RSVPs.

Question

Can I drink the water?

Answer

NO. Unless the water is bottled, you will regret drinking the tap water. This includes brushing teeth!

Question

Can I bring a guest?

Answer

Due to limited space, we are only able to accommodate those formally invited on your wedding invitation. If you received a “plus one” they will appear on your invite. Thank you for understanding!

Question

When can I book my room?

Answer

All guest must reserve their room through Tripguy by July 16, 2025 and all guest must have room paid in full by October 14, 2025. If you have any questions with booking your room please email beth@tripguy.com

For all the days along the way
About ZolaGuest FAQsOrder statussupport@zola.com1 (408) 657-ZOLA
Start your wedding website© 2025 Zola, Inc. All rights reserved. Accessibility / Privacy / Terms